• Avaya Aura® Messaging R6.2 Documentation Library
    • Legal
    • Introduction
      • Purpose
      • Intended audience
      • Revision history
      • Related resources
        • Documentation
        • Training
        • Avaya Mentor videos
      • Support
      • Warranty
    • Avaya Aura Messaging overview
      • Benefits of Messaging
      • New in this release
        • Feature comparison
    • Messaging features
      • User features
        • The TUI
        • Accessibility using a teletypewriter
        • Multilingual support
        • Message notification
        • Speech recognition
        • Speech-to-Text
        • Greetings
        • Attendant and Personal Attendant
        • Multilingual prompting
        • Transfer to Messaging
        • Record on Messaging
        • Reach Me
        • Fax handling
        • User Preferences
        • Unified messaging
          • Personal computer email access
          • Web access
          • Smartphone access
        • Avaya one-X Speech
        • Avaya one-X Communicator
        • Avaya one-X Mobile
      • Administration features
        • System Management Interface
        • Class of Service
        • Certificate Signing Request
        • Role-Based Access Control
        • Caller Applications
          • Caller Applications Editor
        • System lists
          • Enhanced list application
          • Personal lists
          • Global address lists
          • Enterprise list
        • System broadcast message
        • Audio branding
        • Message retention
        • Backup capabilities
        • Alarms
          • Secure Access Link
          • SAL Gateway
        • Reports
        • Logs
        • User data migrations and system upgrades
    • Interoperability
      • Product compatibility
        • Interoperability with Avaya CS1000
        • Supported hardware
      • Third-party product requirements
        • Supported versions of third-party software
      • Operating system compatibility
    • Performance specifications
      • Capacity and scalability specification
        • Capacity planning for an Avaya message store
        • Capacity planning for third-party storage
        • Storage space calculation
      • Traffic specification
      • Redundancy and high-availability
        • Redundancy for application servers
        • Local survivability
          • Cache for messages
          • Limitations of local survivability
            • Message notification
            • Message review
        • Disaster recovery
        • Redundancy for Avaya message store servers
          • Caveats
    • Architecture overview
      • Avaya Aura components
      • Messaging architecture
        • Server
          • Server roles
          • Server types
        • Message store
          • Mixed storage configuration
            • Mixed storage examples
        • System behavior
        • Sites
        • Clustering
    • Configuration details
      • Messaging topology
        • Benefits of network topologies
          • Benefits of a distributed implementation
          • Benefits of a centralized implementation
      • Messaging configurations
        • Single server configuration
        • Multi-server configuration with an Avaya storage server
          • Single site configurations
            • Front-end/Back-end single site configuration
            • Front-end/Back-end cluster single site configuration
          • Multisite configuration
            • Distributed multisite configuration
            • Centralized multisite configuration
            • WAN cluster configuration
        • Multi-server configuration with a third-party storage server
          • Single site configurations
            • Front-end/Back-end single site configuration
            • Front-end/Back-end cluster single site configuration
          • Multisite configuration
            • Distributed multisite configuration
            • Centralized multisite configuration
            • WAN cluster configuration
    • Dial plan specification
      • Telephony
        • Systems with multiple sites
        • Messaging access numbers
        • Site-based language configuration
        • Telephony integration
        • Out-of-Band DTMF using SIP
        • Audio encoding formats
          • G.711
          • GSM 6.10
        • T.38 codec
        • Message Networking
      • Dial Plan
        • E.164 Dial Plan
        • Dial plan migration
        • Dial rules
    • Security
      • Security specification
      • Additional security information
      • Privacy enforcement
      • Port utilization
    • Licensing requirements
      • WebLM Server
      • Mailbox licensing
      • Information mailbox licensing
      • Language packs
    • Glossary
    • Introduction
      • Information classifications and NDA requirements
    • Messaging Security overview
      • Multi-layer hardening strategy
        • Secure by design
        • Secure by default
        • Secure communications
      • Messaging security philosophy overview
        • Messaging security responsiblity
        • Responsibility for security updates
      • Operating system hardening
        • Benefits of Linux operating system for Messaging
          • Modifications to improve security
          • RPMs removed
          • Unnecessary IP ports closed
          • Firewall protection
          • Drive partitioning
          • Linux OS kernel hardening
          • Kernel hardening
          • Access Security Gateway
        • Benefits of SSH/SCP over Telnet, FTP and SNMP
          • Disabled by default
          • Avaya Services
        • Planning against viruses and worms and other malicious code
      • DoS methods Avaya has designed against
      • Security problems addressed by digital certificates
      • Secure administration
        • Web Access Mask
        • System Management Interface default settings
        • Privilege escalation
        • Local host account authentication
    • Configurable security
      • Logging in to the System Platform Web Console
      • Logging in to Messaging
      • Configurable encryption
        • Avaya encryption overview
        • Transport and storage encryption algorithms
          • SRTP media encryption for SIP Integration
          • Encryption summary
        • Encrypted and nonencrypted policies mixing
      • Authentication file management
        • Authentication file installation
        • Starting the AFS application
        • Creating an authentication file for a new system
        • Obtaining the AFID from System Platform Web Console
        • Installing the authentication file
        • Verifying the authentication file
      • Digital certificates and server trust relationships
        • Chain of trust
        • Avaya Public Key Infrastructure
          • Avaya security certificate types
          • Avaya certificate repository
        • PKI in Messaging
          • Installing a root certificate
          • Trusted certificates
            • Displaying a trusted certificate
            • Adding a trusted certificate
            • Deleting a trusted certificate
            • Copying a trusted certificate
            • Trusted Certificates field descriptions
          • Server and application certificates
            • Displaying a certificate
            • Adding a server and application certificate
            • Deleting a certificate
            • Copying a certificate
            • Server/Application Certificates field descriptions
          • Customers can install their own trusted certificates
          • Third-party certificate management
          • Connection to Messaging Web interface
        • Avaya certificate change management
          • Certificate alarms
          • Configuring certificate alarms
          • Certificate Alarms field descriptions
      • Administrative accounts
        • Credentials complexity and expiration requirements
          • Password complexity policies
          • Login Account Policy
          • Viewing the login account policy
          • Login Account Policy field descriptions
          • Password administration recommendations
        • Credentials management
        • RBAC
          • Web Access Mask
          • Adding a Web Access Mask
          • Changing a Web Access Mask
          • Adding privileged administrator login
          • Adding a software installer login
          • Administrator Accounts field descriptions
          • Add Login field descriptions
        • Administrative accounts management
          • Account administration recommendations
        • Administering authentication passwords
          • Access Security Gateway (ASG)
          • ASG Guard and ASG Guard Plus
          • ASG Guard II
          • ASG Guard and ASG Guard II compared
          • ASG security products
      • Managing subscriber accounts
        • Limiting client access
        • Telephone user interface (TUI) access
        • Client IP network access
          • E-mail clients via IMAP4
          • Web browser for User preferences
        • Lightweight Directory Access Protocol client access
        • Subscriber mailbox password administration
      • Toll fraud prevention
        • Limiting long distance access
    • Network security integration
      • Control and bearer signaling in VLANs
      • Layer 2 and Layer 3 hardening
      • VLAN groups design for functional network segmentation
        • Traffic filtering and firewalling between VLANs
      • Use of ARP spoofing by network attackers
      • Security strategies to combat ARP spoofing
      • Security vulnerabilities with name and address management
        • DNS vulnerabilities
        • DNS security
      • NIST recommendations for Messaging
        • Confidentiality and privacy
        • Switch default password vulnerability
        • Classical wiretap vulnerability
        • ARP cache poisoning and ARP floods
        • Web server interfaces
        • Integrity issues
        • Availability and Denial of Service
        • Default password vulnerability
        • Account lockout vulnerability
    • Audit Trails and Logs
      • Security logging information
      • System logged related-events
      • SNMP configuration
        • SNMP Traps
        • Configuring SNMP trap destinations
        • Configure SNMP trap destinations field descriptions
        • Changing an administered SNMP trap
        • Deleting an administered SNMP trap
        • SNMP filter administration
        • Adding an SNMP filter
        • Changing an SNMP filter
        • Deleting one or all SNMP filters
        • Add Filter field descriptions
        • Administering an SNMP Agent
        • SNMP Agents field descriptions
        • Viewing and changing the agent status
        • Sending a test trap
      • System logs
        • Logs overview
        • Viewing the system logs
        • System Logs field descriptions
        • System log results
        • Restricting web access to system logs
      • Syslog configuration
        • Syslog server configuration in Messaging
        • General syslog guidelines
        • Sending logs to an external syslog server
        • Syslog Server field descriptions
    • Secure backups
      • Back up and restore overview
      • Stopping Messaging
      • Backing up system files
      • Backup Now field descriptions
      • Backing up System Platform
      • Backup field descriptions
      • Scheduled backups
        • Adding a new backup schedule
        • Changing a backup schedule
        • Deleting a backup schedule
      • Viewing backup history
      • Viewing backup logs
      • Backup Logs field descriptions
    • Remote monitoring and maintenance
      • SSDP firewall and wireless access
      • Remote password complexity and expiration parameters
    • Avaya Security Advisories
      • Avaya Security Advisory overview
      • Getting Avaya Security Advisories
      • Avaya Security Advisory interpretation and classification
      • Advisory organization
      • Security updates in Avaya applications
    • Software and firmware updates
      • How Avaya delivers security updates
      • Validation of security update
      • Security Update of an operating system
      • Determining the contents of a security update
      • Avaya field load or software update
        • Manage updates
        • Manage Updates field descriptions
    • Regulatory Compliance
      • Considerations for customers who must comply with the Sarbanes-Oxley Act
        • Messaging data used for financial purposes
        • Other adjunct systems collecting Messaging data
      • Considerations for customers who must comply with the Graham-Leach-Bliley Act
      • Considerations for customers who must comply with HIPAA
      • Considerations for customers who must comply with CALEA
      • Considerations for customers who must comply with FISMA
      • Considerations for customers who want to comply with ISO 17799
      • Considerations for customers who must comply with E911
      • Messaging compliance with 911
        • Traditional telephony
        • IP telephony
      • Considerations for non-US customers who must comply with regulations
        • Basel II
        • Common Criteria
    • Port utilization
    • Additional security information
    • Legal
    • Introduction
      • Purpose of this document
      • Related resources
        • Documentation
        • Training
        • Avaya Mentor videos
      • Support
      • Messaging deployment checklist
    • Planning and preconfiguration
      • Planning
        • Planning and preconfiguration checklist
        • Preinstallation requirements
        • Messaging templates overview
        • Messaging servers overview
        • Software requirements
          • Required software for Messaging
          • Obtaining System Platform and Messaging software
          • Supported versions of third-party software
        • Hardware requirements
          • Avaya-provided equipment
          • Customer-provided equipment
          • Server specifications
      • Configuration information
        • Configuration information for System Platform installation
        • Configuration information for SAL Gateway configuration
        • Configuration information for Messaging installation
        • Configuration information for initial administration of Messaging
      • Site Preparation
        • Environmental requirements
          • Safety instructions
          • Clearance requirements
        • Security requirements
          • Security requirements
          • Additional security information
    • Initial setup and connectivity
      • Software download
        • Software download checklist
        • Registering for PLDS
        • Downloading software from PLDS
        • Verifying the downloaded ISO image
          • Verifying the ISO image on a Linux-based computer
          • Verifying the ISO image on a Windows-based computer
        • Writing the downloaded software to DVD
          • DVD requirements
          • Writing the ISO image to DVD or CD
      • System Platform installation
        • Getting started for System Platform installation
          • Installation methods
          • System Platform installation checklist
          • Connecting your laptop to the server
            • Configuring the laptop for direct connection to the server
            • Disabling proxy servers in Microsoft Internet Explorer
            • Disabling proxy servers in Mozilla Firefox
        • Starting the installation
          • Starting the installation from your laptop
          • Starting the installation from the server console
        • Selecting the type of keyboard
        • Verifying the System Platform server hardware
        • Verifying the System Platform image on the DVD
        • Configuring network settings for System Domain (Domain-0)
          • System Domain Network Configuration field descriptions
        • Configuring network settings for Console Domain
          • System Platform Console Domain Network Configuration field descriptions
        • Installing the Services Virtual Machine
          • Services VM Network Configuration field descriptions
        • Configuring System Platform to synchronize with an NTP server
        • Configuring System Platform passwords
          • Passwords field descriptions
        • Verifying installation of System Platform
        • Accessing System Platform
          • Connecting to the server through the services port
          • Enabling IP forwarding to access System Platform through the services port
          • Logging in to the System Platform Web Console
          • Accessing the command line for System Domain
          • Accessing the command line for Console Domain
      • SAL Gateway configuration and system registration
        • SAL Gateway
        • SAL configuration checklist
        • Registering the system
        • Configuring the SAL Gateway
          • Launching the SAL Gateway from the System Platform Web Console
          • Adding managed devices to the SAL Gateway
          • Managed Element field descriptions
          • Applying configuration changes
        • Submitting the registration form
        • Using a stand-alone SAL Gateway
          • Adding an SNMP trap receiver
          • Disabling SAL Gateway
      • Messaging installation
        • Installing Messaging
        • Search Local and Remote Template field descriptions
        • Network settings field descriptions
        • Verifying the Messaging installationVerifying the upgrade
        • Logging in to Messaging
        • Starting Messaging
      • Patch management
        • Patch installation overview
        • Installing patches
        • Search Local and Remote Patch field descriptions
        • Patch Detail field descriptions
        • Verifying the patch installation
        • Patch List field descriptions
        • Removing patches
    • Initial administration
      • Initial administration checklist
      • Installing a root certificate
      • License management
        • License file for Messaging
        • Accessing WebLM from the System Platform Web Console
        • Obtaining the WebLM host ID
        • Activating license entitlements in PLDS
        • Installing a license file in WebLM
      • Authentication file management
        • Authentication file installation
        • Starting the AFS application
        • Creating an authentication file for a new system
        • Obtaining the AFID from System Platform Web Console
        • Installing the authentication file
        • Verifying the authentication file
      • Account management
        • Adding privileged administrator login
        • Administrator Accounts field descriptions
        • Add Login field descriptions
        • Software installer login
        • Web Access Mask
        • Adding a Web Access Mask
        • Changing a Web Access Mask
        • Adding a software installer login
    • Setting up Messaging
    • Troubleshooting
      • Technical support
      • Template DVD does not mount
      • Cannot ping Console Domain or access the Web Console
      • SAL does not work
      • Multiple reinstallations can result in an out of memory error
    • Checklists
      • Messaging deployment checklist
      • Planning and preconfiguration checklist
      • Software download checklist
      • System Platform installation checklist
      • SAL configuration checklist
      • Initial administration checklist
    • Legal
    • Introduction
      • Messaging upgrades
      • SAL deployment on the Services Virtual Machine
      • Single-server upgrade checklist
      • Multi-server upgrade checklist
    • Planning and preconfiguration
      • Pre-upgrade requirements
      • Pre-upgrade data gathering
      • Messaging templates overview
      • Messaging upgrade paths
      • System Platform upgrade paths
    • Pre-upgrade tasks
      • Prerequisites
      • Verifying the version of System Platform
      • Checking the RAID battery status
      • Viewing current alarms
      • Current Alarms field descriptions
      • Recording the dial plan configuration data
      • Recording the operator (live attendant) properties
      • Recording the installed language packs
      • Deleting the application server cache
      • Cdom and SAL Gateway address assignments
        • Cdom and SAL Gateway IP address assignments
        • Reassigning Cdom and SAL Gateway IP addresses remotely
        • Reassigning Cdom and SAL Gateway IP addresses on-site
    • Upgrading a single-server configuration
      • Overview
      • Upgrading the Messaging single-server configuration
    • Upgrading a multi-server configuration
      • Overview
      • Considerations for muti-server upgrades
      • Upgrading the Messaging storage server
      • Upgrading the Messaging application servers
    • Upgrade tasks
      • Backing up System Platform
        • Logging in to the System Platform Web Console
        • Backing up System Platform
        • Backup field descriptions
      • Backing up Messaging
        • Logging in to Messaging
        • Backing up system files
        • Backup Now field descriptions
      • Upgrading System Platform
        • Upgrading System Platform
        • Platform upgrade field descriptions
        • Verifying System Platform upgrade
        • Checking the SAL Gateway health
      • Upgrading Messaging
        • Upgrading the Messaging system
        • Search Local and Remote Template field descriptions
      • Installing patches
        • Patch installation overview
        • Installing patches
        • Search Local and Remote Patch field descriptions
        • Patch Detail field descriptions
        • Verifying the patch installation
        • Patch List field descriptions
      • Postupgrade tasks
        • Migrating dial plan data
        • Setting operator (live attendant) properties
        • Installing language pack
        • Languages field descriptions
        • Reloading application server cache
        • Installing the voice message form
        • Supported languages
      • Basic call answer and Messaging functions verification checklist
    • Legal
    • Introduction
      • Purpose
      • Intended audience
      • Revision history
      • Related resources
        • Documentation
        • Training
        • Avaya Mentor videos
      • Support
      • Warranty
    • Preparing for Avaya Aura® Messaging
      • Prepare your network
        • Network overview
        • DNS record
      • Prepare for Exchange forms
        • Exchange administration overview
          • Organizational Forms Library
          • Voice messaging form
          • Supported languages
          • Add Organizational Forms Libraries and assign client permissions
        • Installing the voice message form
    • Getting started with Avaya Aura® Messaging
      • Administration overview
        • System Management Interface
        • Administration passwords
          • Password security
          • Login Account Policy
          • Viewing the login account policy
          • Login Account Policy field descriptions
          • Adding a privileged administrator login
          • Changing an administrator password
          • Administrator Accounts field descriptions
        • Checklist for administrators
      • Logging in to Messaging
      • Logging out
    • Initial administration of the storage role
      • Initial administration checklist for the storage role
      • Verifying the system clock
      • Changing the LDAP root password
      • Verifying the status of the storage role
      • Enable outbound SMTP based traffic
        • Administering the external SMTP host
        • Add a New External Host field descriptions
        • Adding a mailbox gateway
      • Setting the length of mailbox numbers
      • Adding the postmaster mailbox
      • Configuring the postmaster mailbox number
      • Flexible storage
        • Configure the minimum required service account permissions
          • Creating the Messaging service account
          • Configuring impersonation permissions for Exchange 2007
          • Configuring impersonation permissions for Exchange 2010
        • Configure Exchange Web Services
        • Configuring a storage destination
        • Storage Destinations field descriptions
        • Selecting a storage destination
    • Initial administration of the application role
      • Deployment scenarios
      • Initial administration checklist for application roles
      • Telephony integration
        • Integration requirements
        • Support for SIP INFO messages on SIP connections
        • Integrating with the telephony server
        • Telephony Integration field descriptions
        • Telephony Integration Checklist
      • Implementing fax
        • Enabling fax
      • Language packs
      • Configuring languages
      • Languages field descriptions
      • Changing the AxC IP address
      • Backing up application files
      • Restoring application files
      • Messaging configuration checklist
    • Sites and topology
      • Initial administration checklist for sites and topology
      • Initial site administration
        • Overview for administering sites
        • Improved multisite support including full E.164 Dial Plan support
        • Setting site properties for the first time
        • Dial rules
          • Migrating dial plan data from Messaging R6.0.1 SP3 or R6.1 to R6.2
          • Defining dial rules
        • Assigning an attendant number
        • Adding additional sites
        • Assigning language menu choices for a site
        • Sites field descriptions
      • Initial topology administration
        • Overview for administering topology
        • Mutare Message Mirror™
        • Adding the first application server
        • Adding additional application servers
        • Changing the storage server role
        • Configuring a cluster
        • Topology field descriptions
        • Cluster field descriptions
      • Verifying the link to the AxC
    • Managing servers
      • Storage servers
        • Adding a trusted server
        • Manage Trusted Servers field descriptions
        • Add Trusted Server field descriptions
        • Report of Trusted Servers field descriptions
        • Setting Messaging parameters
        • Privacy enforcement
        • Setting the privacy enforcement level for IMAP4 and POP3 clients
        • Configuring IMAP4 access
        • System Ports and Access field descriptions
        • Adding a network server
        • Manage Networked Servers field descriptions
        • Add Networked Machine field descriptions
        • Report of Network Servers field descriptions
        • Network Snapshot field descriptions
        • Report of Server Ranges field descriptions
      • Application servers
        • Dial Rules field descriptions
        • Dial Plan Handling Test field descriptions
        • Dial-Out Rules field descriptions
        • Dial-In Rules field descriptions
        • Fax overview
        • Nightly maintenance
        • Message recording
        • Configuring system parameters
        • System Parameters field descriptions
        • Changing the configuration of a cluster
        • Configuring storage capacity for offline call answering
      • External servers
        • Changing external SMTP hosts
    • Managing users
      • User overview
        • User options for responding to messages
      • Manage local users
        • Adding users
        • Adding users from Active Directory
        • Changing user properties
        • Deleting users
        • Speech recognition
        • User Management field descriptions
        • User Management > Properties field descriptions
        • Configuring system policies
        • System Policies field descriptions
      • Manage info mailboxes
        • Info mailbox overview
        • Adding an info mailbox
        • Properties for New Info Mailbox field descriptions
      • Manage mailboxes
        • Adding a mailbox
        • Deleting a mailbox
        • Unlocking the voice mailbox account
        • Resetting the voice mailbox password
        • Changing the voice mailbox password
      • Manage remote users
        • Types of remote users
        • Addressing remote users
        • Remote updates
        • Setting up remote updates
        • Running a remote update manually
        • Request Remote Update field descriptions
    • Class of Service
      • Class of Service overview
      • Adding a Class of Service
      • Changing a Class of Service
      • Deleting a Class of Service
      • Basic and Mainstream mailbox licensing
      • License status
      • Class of Service field descriptions
      • Adding mobile operators
      • Testing mail gateways
      • Mobile Operators field descriptions
      • Deleting system broadcast messages
    • Distribution lists
      • Enhanced-List Application overview
        • Implementing ELA
      • Creating a shadow mailbox
      • Configuring a shadow mailbox
      • System Mailboxes field descriptions
      • Adding a new ELA list
      • Manage Enhanced-Lists field descriptions
      • Create a New Enhanced-List field descriptions
      • Loading lists
      • Administering an ELA List
      • Sort Enhanced-List field descriptions
      • Report of Enhanced-Lists field descriptions
      • Enhanced-List Membership field descriptions
      • Enhanced-List Membership Report field descriptions
    • Caller applications
      • Caller applications overview
        • Caller Applications Editor
        • System requirements
      • Containers
      • Prompts
        • Recording an audio prompt
        • Changing the .wav file format
        • Text-to-Speech prompts
      • Menus
        • Menu actions
        • Example menu
      • Schedules
        • Business schedules
        • Holiday schedules
      • Planning a caller application
        • Caller applications checklist
        • Worksheet for container properties
        • Worksheet for menus
      • Installing Caller Applications Editor
      • Changing the Caller Applications password
      • Working in Caller Applications Editor
        • Logging in to Caller Applications Editor
        • Creating containers
        • New Caller Application field descriptions
        • Creating menus
        • Creating business schedules
        • Creating holiday schedules
        • Assigning audio prompts to menus
        • Deploying a caller application
    • Teletypewriter
      • Teletypewriter overview
      • Important information
        • Setting up a teletypewriter for your system and the user
        • Inform teletypewriter users about the login option
        • Ensure that teletypewriter users receive broadcast messages
        • Ensure voice quality
    • Managing software
      • Viewing the currently installed software
      • Patch installation overview
      • Installing software
      • Verifying system installation
      • Installing advanced software
      • Deleting software packages
    • Back up and restore
      • Back up and restore overview
      • Backing up system files
      • Backup Now field descriptions
      • Backing up System Platform
      • Backup field descriptions
      • Scheduled backups
        • Adding a new backup schedule
        • Changing a backup schedule
        • Deleting a backup schedule
      • Viewing backup history
      • Viewing backup logs
      • Backup Logs field descriptions
      • Performing a restore
      • View/Restore Data field descriptions
      • Viewing restore history
      • Storage space calculation
      • Restoring System Platform configuration information
      • System Platform restore field descriptions
      • Viewing System Platform restore history
    • Alarms
      • Alarms overview
      • Alarm notifications
      • Viewing current alarms
      • Current Alarms field descriptions
      • Configuring certificate alarms
      • Certificate Alarms field descriptions
      • Viewing the alarm summary
      • Alarm Summary field descriptions
      • SNMP Traps
      • Configuring SNMP trap destinations
      • Configure SNMP trap destinations field descriptions
      • Changing an administered SNMP trap
      • Deleting an administered SNMP trap
      • SNMP filter administration
      • Adding an SNMP filter
      • Changing an SNMP filter
      • Deleting one or all SNMP filters
      • Add Filter field descriptions
      • Administering an SNMP Agent
      • SNMP Agents field descriptions
      • Viewing and changing the agent status
      • Sending a test trap
    • Logs
      • Logs overview
      • Viewing the system logs
      • System Logs field descriptions
      • System log results
      • Storage server logs
        • Storage server logs overview
        • Viewing the administration history log
        • Administration History Log field descriptions
        • Administration History Log Results field descriptions
        • Viewing the administrators log
        • Administrator's Log field descriptions
        • Administrator's Log Results field descriptions
        • Viewing the alarm logs
        • Alarm Log field descriptions
        • Alarm Log Results field descriptions
        • Viewing the software management logs
        • Software Management Logs field descriptions
        • Viewing the maintenance logs
        • Maintenance Log field descriptions
        • Maintenance Log Results field descriptions
        • Viewing the Internet messaging logs
        • Internet Messaging Logs field descriptions
        • Viewing the ELA delivery failure logs
        • Enhanced-List Delivery Failure Log field descriptions
        • User activity logs
        • Configuring a user activity log
        • User Activity Log Configuration field descriptions
        • Running an activity log report
        • User Activity Log field descriptions
      • Application server logs
        • Application server logs overview
        • Configuring the log settings
        • Log Configuration field descriptions
        • Running the system log filter
        • System Log Filter field descriptions
        • Collecting the system log files
        • Collect System Log Files field descriptions
        • Viewing the call records
        • Accessing audit and ports usage files
        • Viewing the port usage report
        • Port Usage Report descriptions
        • Accessing diagnostics results
      • Sending logs to an external syslog server
      • Syslog Server field descriptions
    • Reports
      • Reports overview
      • Report types
      • Viewing the local users report
      • Users (Local) field descriptions
      • Viewing the information mailboxes report
      • Information Mailboxes field descriptions
      • Viewing the remote users report
      • Remote Users field descriptions
      • Viewing the uninitialized mailboxes report
      • Uninitialized Mailboxes field descriptions
      • Viewing the login failures report
      • Login Failures field descriptions
      • Viewing the locked out users report
      • Locked Out Users field descriptions
      • Running the system evaluation report
      • Viewing the Internet messaging traffic
      • Internet Messaging Traffic field descriptions
      • Viewing the TCP/IP snapshot
      • Running the traffic measurement report
      • Messaging Measurements field descriptions
      • Viewing the login reports
      • Login Reports field descriptions
    • Maintenance
      • Maintenance checklist
        • Application server
        • Storage server
      • Messaging database audit
      • Performing the voice messaging database audit
      • Messaging Database Audits (Storage) field descriptions
      • Audit History field descriptions
      • Running Audit
      • Verifying or restarting the LDAP processes
      • LDAP Status/Restart (Storage) field descriptions
      • Octel Aria migration
      • Importing Octel Aria data
      • Octel Aria Migration field descriptions
      • IMAP/SMTP administration
        • Administering general options
        • Internet Messaging: General Options and Settings field descriptions
        • Mail options
        • Configuring the mail options
        • Mail Options field descriptions
        • Verifying the IMAP/SMTP status
        • IMAP/SMTP status field descriptions
      • Voice Equipment Diagnostics
        • Busying out voice channels
        • Busyout of Voice Equipment field descriptions
        • Diagnosing the voice equipment
        • Diagnose Equipment field descriptions
        • Displaying the voice equipment status
        • Display Voice Equipment field descriptions
        • Releasing the voice channels
        • Release of Voice Equipment field descriptions
      • Security
        • Generating a certificate signing request
        • Certificate Signing Request - Form field descriptions
        • Downloading files
        • Download Files field descriptions
        • Trusted Certificates
        • Displaying a trusted certificate
        • Adding a trusted certificate
        • Deleting a trusted certificate
        • Copying a trusted certificate
        • Trusted Certificates field descriptions
        • Server/Application Certificates
        • Displaying a certificate
        • Adding a server and application certificate
        • Deleting a certificate
        • Copying a certificate
        • Server/Application Certificates field descriptions
        • Authentication File
        • Authentication File field descriptions
        • Firewall
        • Install Root Certificate using Internet Explorer
        • SSH Keys
        • SSH Keys field descriptions
        • Enabling or disabling services on the server
        • Role-Based Access Control
          • Adding a Web Access Mask
          • Changing a Web Access Mask
          • Deleting a Web Access Mask
          • Web Access Mask field descriptions
          • View access mask and view all access masks
      • Using diagnostic tools
        • Testing the alarm origination
        • Testing the LDAP connection
        • Testing the SMTP connection
        • Internet Messaging: SMTP Connection Test field descriptions
        • Testing the POP3 connection
        • Internet Messaging: POP3 Connection Test field descriptions
        • Testing the IMAP4 connection
        • Internet Messaging: IMAP4 Connection Test field descriptions
        • Testing the mail delivery
        • Internet Messaging: Mail Delivery Test field descriptions
        • Testing the name server lookup
        • Test Name Server Lookup field descriptions
        • Name Server Lookup Results field descriptions
        • Running application server diagnostics
        • Diagnostics (Application) field descriptions
        • Ping
        • Using the ping command
        • Ping field descriptions
        • Ping results
        • Traceroute
        • Using the traceroute command
        • Traceroute field descriptions
        • Traceroute results
        • Netstat
        • Running the Netstat command
        • Netstat command field descriptions
        • Netstat results
      • Server information
        • Verifying the status of the application role
        • Monitoring voice channels in real time
        • Voice Channels (Application) field descriptions
        • Voice Channel Monitor field descriptions
        • Viewing the cache statistics
        • Monitor cache statistics
      • Advanced application server settings
        • Reload application server cache
        • System Operations field descriptions
        • Configuring the timeouts information
        • Timeouts field descriptions
        • Viewing the AxC address
        • AxC Address field descriptions
        • Configuring the miscellaneous information
        • Miscellaneous field descriptions
        • Enabling core file generation
        • Core Files field descriptions
      • Server configurations
        • Configuring the network settings
        • Network Configuration field descriptions
        • Static routes
        • Adding a static route
        • Deleting a network route
        • Static Route field descriptions
        • Viewing the display configurations
        • Display Configuration field descriptions
      • Server maintenance
        • Changing the IP address and hostname of the Messaging server
        • Manage updates
        • Manage Updates field descriptions
        • Viewing the status summary
        • Status Summary - Refresh Mode field descriptions
        • Viewing the process status
        • Process Status field descriptions
        • Process Status Results field descriptions
        • Server shutdown
        • Shutting down the server
        • Shutting down the application server as an emergency plan
        • Viewing the software version
        • Software Version field descriptions
        • Monitoring performance
        • Restart software
          • Stopping Messaging
          • Starting Messaging
        • Messaging failover behavior
        • Failover experience
    • Redundant Message Store
      • Mutare Message Mirror
        • Message store redundancy with duplicated application servers
          • Front-end/Back-end single site configuration
          • Front-end/Back-end cluster single site configuration
          • Distributed multisite configuration
        • Message store redundancy with shared application servers
          • Front-end/Back-end single site configuration
          • Front-end/Back-end cluster single site configuration
          • Distributed multisite configuration
        • Caveats
      • Planning and preconfigurations
        • Messaging Hardware and Software requirements
          • Hardware requirements
          • Software requirements
        • Mutare Message Mirror requirements
          • Server hardware specifications
          • Server software requirements
        • Configuration information
          • Configuration information for primary Messaging system
          • Configuration information for backup Messaging system
          • Configuration information for call routing
      • Checklists
        • Initial setup of a new mirrored Messaging system
          • Prerequisites
          • Checklist for duplicated application server configuration
          • Checklist for shared application server configuration
        • Failover service to the backup Messaging system
          • Prerequisites
          • Checklist for duplicated application server configuration
          • Checklist for shared application server configuration
        • Failback service to the primary Messaging system
          • Prerequisites
          • Checklist for duplicated application server configuration
          • Checklist for shared application server configuration
      • Validating the configuration
    • Troubleshooting
      • System cannot recognize the DTMF tones
      • System drops call while logging in to the mailbox
      • System displays an error while performing a backup
      • Application server does not recognize users
      • Message is sent successfully but MWI does not turn on
      • Message does not reach recipient
      • Fax troubleshooting
    • Legal
    • Getting Started
      • What you need
      • About the telephone user interfaces
      • Accessing help for your TUI
      • Mailbox access using a phone
        • Accessing the mailbox from your desk phone or soft phone
        • Accessing your mailbox from any phone
      • Initializing your mailbox
      • Logging in to User Preferences
    • Messaging from your e-mail client
      • The Messaging toolbar
        • Prerequisite for playing a voice message
        • Play on PC
          • Using Play on PC
        • Play on Phone
          • Using Play on Phone for the first time
          • Using Play on Phone
        • Voice Reply
          • Using Voice Reply
        • Voice Forward
          • Using Voice Forward
        • Call Sender
          • Using Call Sender
        • Call progress
      • Configuring your email client (Outlook)
        • Configuring Outlook 2010 for Avaya message store
        • Configuring Outlook 2007 for Avaya message store
        • Configuring Outlook 2003 for Avaya message store
      • Voice messages
        • MWI and message status
        • Private messages
        • Moved messages
      • Non Delivery Report notification
    • Customizing Messaging
      • About User Preferences
      • Logging in to User Preferences
      • General preferences
        • Messaging access number
        • Account Information
        • Location and Language
        • Mobile Phone or Pager
        • Fax
        • Play On Phone
        • Attendant
      • Reach Me preferences
        • Configuring Reach Me
        • Caller Categories
        • Call Handling
          • Configuring incoming call handling when treating all callers the same
          • Configuring incoming call handling with priority callers
          • Call screening
        • Defining your Reach Me numbers
        • Defining a Reach Me schedule
        • Reach Me default settings when re-enabled using the TUI
        • Testing your Reach Me configuration
      • Notify Me preferences
        • Configuring phone notifications
        • Configuring email notification
      • My Phone preferences
        • Message playback order options
        • Changing message playback speed
        • Enabling Rapid Prompts
        • Setting date and time announcement
        • Setting addressing preferences
      • Personal lists
        • Creating a personal list
        • Editing a personal list
          • Editing the list name
          • Changing the list number
          • Deleting existing members
          • Adding new members
        • Deleting a personal list
      • About Greetings
        • Configuring standard greetings
        • Configuring optional greetings
        • Defining business hours
      • Changing your password
        • From a phone
        • From User Preferences
      • Advanced Tasks
      • Broadcasting a message using the Aria TUI
      • Broadcasting a message using the Audix TUI
    • Messaging with a Teletypewriter
      • Teletypewriter overview
      • Messaging teletypewriter user interface
      • Important information for TTY users
      • Messaging and Teletypewriter signalling
      • Log in to Messaging
      • Dialing your extension
      • Dialing Messaging
      • Using the Messaging teletypewriter user interface
        • Recording your name
        • Recording and sending messages
        • Getting and responding to messages
        • Administer greetings
        • Recording a combined spoken and TTY greeting
        • Place a call to a another TTY user
      • Troubleshooting the teletypewriter user interface
        • Troubleshooting the teletypewriter user interface
          • Typographical errors and missing characters in Messaging messages
          • Messaging does not respond to your commands or menu selections
          • System does not respond to the telephone keys that you press
          • The TTY displays random characters, numbers, and punctuation marks rather than meaningful text
          • Users see random characters, numbers, and punctuation marks on recorded messages
    • Avaya Aura® Messaging Quick Reference (Aria)
    • Avaya Aura® Messaging Quick Reference (Audix)
    • Purpose
    • Restarting software and server
      • Stopping Messaging
      • Starting Messaging
      • Server shutdown
      • Shutting down the server
    • Viewing alarms
      • Viewing current alarms
      • Current Alarms field descriptions
      • Viewing the alarm logs
      • Alarm Log field descriptions
      • Alarm Log Results field descriptions
    • Managing mailbox
      • Adding a mailbox
      • Deleting a mailbox
      • User Management > Properties field descriptions
    • Managing voice account
      • Unlocking the voice mailbox account
      • Changing the voice mailbox password
      • Resetting the voice mailbox password
    • Monitoring performance
    • Legal
    • Alarms
      • Enhanced List Application (EL) Alarms
        • EL DELIVTS 1
        • EL DELIVTS 2
        • EL DELIVTS 3
        • EL DELIVTS 4
        • EL REGISTRY 1
        • EL REGISTRY 2
        • EL SHADOW 1
        • EL SHADOW 2
        • EL SHADOW 3
        • EL SHADOW 4
        • EL SHADOW 5
        • EL SHADOW 6
      • Lightweight Directory Access Protocol (LD) Alarms
        • LD LFE 1
        • LD LFE 2
        • LD UPD 1
        • LD UPD 2
        • LD UPD 3
      • Messaging (MG) Application alarms
        • MG MANGO001
        • MG MANGO002
        • MG MANGO003
      • Maintenance (MT) alarms
        • MT ALARM_ORIG 0
        • MT ALARM_ORIG 1
        • MT BACKUP 1
        • MT BACKUP 2
        • MT DISK 0
        • MT FS 0
        • MT RESTORE 1
        • MT SOFTWARE 34
        • MT UNIX 0
        • MT UNIX 1
        • MT UNIX 2
        • MT UNIX 3
        • MT UNIX 4
        • MT UNIX 5
        • MT UNIX 6
        • MT UNIX 7
      • SM (Station Manager) alarms
        • SM SOFTWARE 4
        • SM SOFTWARE 11
        • SM SOFTWARE 12
        • SM SOFTWARE 13
      • Voice Messaging (VM) Alarms
        • VM ALARM_ORIG 0
        • VM AUD_BKUP 0
        • VM AUD_RESTOR 0
        • VM AUDIT 0
        • VM AUDIT 1
        • VM AUDIT 2
        • VM AUDIT 3
        • VM AUDIT 100
        • VM AUDIT 101
        • VM AUDIT 102
        • VM AUDIT 103
        • VM AUDIT 104
        • VM MSGING_FS 0
        • VM MSGING_FS 1
        • VM MSGING_FS 2
        • VM MSGING_FS 3
        • VM MSGING_FS 5
        • VM MSGING_FS 6
        • VM MSGING_FS 7
        • VM NET_CONN 0
        • VM REORGDB 0
        • VM REORGDB 1
        • VM RPCTEST 001
        • VM SERVER 900
        • VM SERVER 901
        • VM TRAFIXFAIL 0
        • VM SOFTWARE 0
        • VM SOFTWARE 1
        • VM SOFTWARE 2
        • VM SOFTWARE 100
        • VM SOFTWARE 101
        • VM SOFTWARE 201
        • VM SOFTWARE 203
        • VM SOFTWARE 204
        • VM SOFTWARE 601
        • VM SOFTWARE 6000
        • VM SOFTWARE 6001
        • VM SOFTWARE 6600
        • VM SOFTWARE 6603
        • VM SOFTWARE 6604
        • VM SOFTWARE 6611
        • VM SOFTWARE 6612
        • VM SOFTWARE 6613
        • VM SOFTWARE 6614
        • VM SOFTWARE 6615
        • VM SOFTWARE 6616
        • VM SOFTWARE 6617
        • VM SOFTWARE 6618
        • VM SOFTWARE 6619
        • VM SOFTWARE 6622
        • VM SOFTWARE 6623
        • VM SOFTWARE 6624
        • VM SOFTWARE 7701
        • VM SOFTWARE 7702
        • VM SOFTWARE 7703
        • VM SOFTWARE 7704
        • VM SOFTWARE 7705
        • VM SOFTWARE 7706
        • VM SOFTWARE 7707
        • VM SOFTWARE 7708
        • VM SOFTWARE 7709
        • VM SOFTWARE 7710
        • VM SOFTWARE 7712
        • VM SOFTWARE 7715
        • VM SOFTWARE 7716
        • VM SOFTWARE 7718
        • VM VMDIRS 0
      • Voice Platform (VP) alarms
        • VP CGEN 2
        • VP CGEN 3
        • VP CGEN 4
        • VP CGEN 6
        • VP CGEN 7
        • VP CGEN 12
        • VP CGEN 17
        • VP CGEN 18
        • VP CGEN 21
        • VP CGEN 22
        • VP CGEN 25
        • VP CGEN 27
        • VP CGEN 28
        • VP CGEN 31
        • VP CGEN 32
        • VP CGEN 34
        • VP CGEN 37
        • VP CGEN 38
        • VP CGEN 39
        • VP CHRIN 1
        • VP CPUPERF 2
        • VP CPUPERF 4
        • VP DSKMG 1
        • VP DSKMG 2
        • VP INIT 1
        • VP INIT 5
        • VP MTC 9
        • VP SOFTWARE 4
        • VP SOFTWARE 15
        • VP SPEECH_FS 1
        • VP THR 2
        • VP THR 3
        • VP THR 4
        • VP VCHKOANM 02
        • VP VOICE_PORT 1
        • VP VOICE_PORT 2
        • VP VOIP 2
        • VP VOIP 3
        • VP VOIP 4
        • VP VOIP 7
        • VP VOIP 12
    • Events
      • Maintenance (MT) Events
        • MT BKRST001
        • MT BKRST008
        • MT BKRST009
        • MT BKRST015
        • MT BKRST024
        • MT BKRST025
        • MT BKRST029
      • Station Manager (SM) Events
        • SM SM101
        • SM SM102
        • SM SM103
        • SM SM104
        • SM SM105
        • SM SM106
        • SM SM107
        • SM SM108
        • SM SM201
      • Voice Messaging (VM) Events
        • VM Messaging_FS0004
        • VM RPCTEST000
        • VM Software0006
        • VM SOFTWARE0200
        • VM SOFTWARE0202
      • Voice Platform (VP) Events
        • VP Admin001
        • VP CGEN001
        • VP CGEN023
        • VP CGEN024
        • VP CGEN026
        • VP CGEN036
        • VP CPU_DATAPEG
        • VP Fax001
        • VP Fax002
        • VP Fax004
        • VP Fax005
        • VP M_CGEN024
        • VP MTC002
        • VP PAGE_SCANPEG
        • VP SPDM008
        • VP THR001
        • VP VCHCK001
        • VP VOIP001
        • VP VOIP006
        • VP VOIP008
        • VP VOIP009
        • VP VOIP010
        • VP VOIP013
        • VP VOIP018
        • VP WIO_DATAPEG
      • Contact your remote support center
    • Maintaining the S8800 server for Avaya Aura® Messaging R6.1
      • Safety information
        • General safety information
        • Safety Inspection
        • Electrical safety rules
        • Protecting against ESD damage
      • Server preparation and reinstallation
        • Overview
        • Front of server
        • Back of server
        • Shutting down server
        • Material codes for replaceable components
      • Removing and installing the server cover
        • Removing the server cover
        • Installing the server cover
      • Replacing memory modules
        • Sequence for populating DIMM connectors
        • Removing the DIMM air baffle
        • Removing a memory module
        • Installing a memory module
        • Installing the DIMM air baffle
      • Removing and installing a PCI riser-card assembly
        • Removing a PCI riser-card assembly
        • Installing a PCI riser-card assembly
      • Replacing a PCIe card
        • Removing a PCIe card
        • Installing a PCIe card
      • Replacing a hard disk drive
        • Removing a hard disk drive
        • Installing a hard disk drive
      • Replacing the RAID battery
        • Removing the RAID battery
        • Installing the RAID battery
      • Replacing an Avaya S8800 Server
        • Reuse of hardware components in replacement servers
        • Required equipment and tools
        • Tasks to replace an Avaya S8800 Server
        • Removing the server from the rack
        • Installing the server in the rack
        • Turning on the server
      • Light path diagnostics
        • About light path diagnostics
        • Using light path diagnostics to identify system errors
        • Operator information panel
        • Accessing the light path diagnostics panel
        • Light path diagnostics panel
        • Troubleshooting light path diagnostic LEDs
          • OVERSPEC LED lights up
          • LOG LED lights up
            • LOG LED lights up
          • LINK LED lights up
          • PS LED lights up
          • PCI LED lights up
            • PCI LED lights up
          • SP LED lights up
          • FAN LED lights up
          • TEMP LED lights up
          • MEM LED lights up
          • NMI LED lights up
          • CNFG LED lights up
          • CPU LED lights up
          • VRM LED lights up
          • DASD LED lights up
          • RAID LED lights up
          • BRD LED lights up
        • System board LEDs
      • Power supply LEDs
        • Power supply LEDs
        • Identifying power supply problems
        • Troubleshooting power supply problems
          • Server has no AC power
          • Error LED lights up for one power supply
          • Power supply AC LED lights up
          • Faulty power supply
      • Replacing a power supply
        • Removing a power supply
        • Installing a power supply
      • Troubleshooting hard disk drive, power, or memory problems
        • Customer-provided equipment
        • Diagnosing server problems
        • Hard disk drive LEDs
        • Troubleshooting hard disk drives
          • Failed hard disk drive
          • A newly installed hard disk drive is not recognized
          • Multiple hard disk drives fail
          • Multiple hard disk drives are offline
          • A replacement hard disk drive does not rebuild
        • Troubleshooting power problems
          • Power control button does not work
          • Server does not start
          • Server does not turn off
        • Troubleshooting memory problems
          • Memory displayed is less than memory installed
          • Multiple rows of DIMMs in a branch are identified as failing
    • Installing the Dell™ PowerEdge™ R610 Server
    • Maintaining and Troubleshooting the Dell™ PowerEdge™ R610 Server
    • Installing the HP DL360 G7 Server
    • Maintaining and Troubleshooting the HP ProLiant DL360 G7 Server