| Name | Description |
|---|---|
| Class of Service | The name of the CoS. |
General
| Name | Description |
|---|---|
| Name | A customized name for the CoS. A descriptive name is more helpful than a number. |
| ID | The unique identification number for the CoS. |
| Required seat license | The type of seat licensing required for users who are members of this CoS. The options are:
The system does not display this field for a new CoS. For more information on the types of licensing, see Basic and Mainstream mailbox licensing. The section at the end of this table lists the features that require a mainstream license. |
| Telephone User Interface | The TUI for users assigned to this CoS. The options are:
The default is Aria. |
| User can send to system distribution lists (ELAs) | To allow the user to send messages through Enhanced-List Application (ELA) distribution lists.
For more information about ELAs, see Enhanced-List Application overview. |
| Fax support | Enables fax receiving for users assigned the CoS using the fax receiving method configured on the application servers for the sites belonging to the user.
The selected fax support method must match the fax receiving method configured on the application servers for the sites belonging to the user to ensure that Messaging displays the correct fax options in User Preferences. For more information, see the configuration of the Fax receiving field in System Parameters field descriptions. If you have not configured fax support at the CoS level, Messaging refuses fax transmissions intended for users in that CoS. |
| Dial-out privilege | The types of calls that the system allows users in this class to make when using the Call Sender, Play on Phone, Reach Me and Notify Me features. Possible values are None, On Premise, Local, Long Distance, and International. |
| User can use Reach Me | The user can use the Reach Me feature.
For a new CoS, the system selects this check box by default. If you clear the check box, the system does not allow the user to update the Reach Me page in User Preferences. If you change the value in the Dial-out privilege field to:
|
| Allow voice recognition for addressing (user can select recipients by saying their name) | The user can select recipients by saying their name.
For a new CoS, the system selects this check box by default. If you clear the check box, the system does not allow the user to update the Voice Recognition for Addressing area in the My Phone page in User Preferences. |
| IMAP/POP3 access | Indicates the use of an IMAP/POP3 client to access the messages stores on an Avaya message store. The options are:
The default is Full. |
| Set Message Waiting Indicator (MWI) on user's desk phone | For users with an MWI lamp on their deskphone, the lamp lights up when an unheard message is in the inbox. |
| Enable password aging | Indicates whether users must periodically change their passwords. If users do not change the user passwords within a specified time, the passwords expire and Messaging blocks the user until an administrator resets the passwords.
The default is to disable password aging. You can:
|
| User can send system broadcast messages | Indicates whether a user can send system broadcast messages.
A typical system broadcast message includes announcements or instructions from the system administrator about the voice mail system. For broadcast messages, the MWI on the deskphone of the user does not light up. |
Greetings
The Greetings fields control the number, type, and length of greetings that each user can record.
| Name | Description |
|---|---|
| Normal greetings a user can record | The number of greetings a user can record. The options are:
|
| Maximum length | The maximum length of a greeting in seconds.
The range is 5 to 300 seconds for personal and optional greetings. The range is 5 to 90 seconds for extended absence greeting. |
| User can record extended absence greeting | Specifies whether users can record an Extended Absence Greeting (EAG).
Callers cannot dial-through an EAG. The system allows fax transmission even if a user has EAG enabled. |
| Block message recording if extended absence greeting is recorded | The system blocks callers from leaving a message if the user has activated EAG. |
Notifications
Using the Notifications fields, the users can gain access to the notification features. The system displays each notification feature that you enable on the Class of Service Web page on the Notify Me Web page in User Preferences. The system hides features that you do not enable.
After you complete the information on the Class of Service Web page, individual users can gain access to User Preferences, enter their personal information on the General and Notify Me Web pages, and begin using the Notify Me features that you enabled.
| Name | Description |
|---|---|
| Allow text message (or page) notification | The system sends a text notification to a mobile phone or pager to notify the user that the system delivered a new voice message to the user mailbox.
If allowed:
Messaging supports only email based (SMTP) pager and cellular notifications. |
| Allow outcalling notification | Enables outcalling. Outcalling alerts a user to new messages by having the system place a call to that user. Outcalling requires that users have the appropriate dial-out privileges. |
| Maximum number of rings | The maximum number of times the phone that the user has designated as the outcall phone rings before the system hangs up during an outcall attempt.
The range is 1 to 10. This field is disabled if Allow outcalling notification is No. |
| Start after | The length of the delay between the time a user receives a message and the first outcall attempt.
The range is 0 minutes to 24 hours. |
| If no-answer or busy, retry after | The length of the delay between an unsuccessful outcall attempt and a new outcall attempt. The called phone can be unanswered or busy.
The range is 5 minutes to 24 hours. |
| Stop after | The length of the delay between the time the user received the message and the system ends the outcall attempts.
The range is 0 minutes to 24 hours. |
| Allow email notification | The Messaging system sends a text message to an email address to notify the user that the system delivered a new voice message to the user mailbox.
The options are:
If allowed, users must also enable the Notify Me settings in User Preferences. The system delivers email notifications in the .wav file format. |
Message Storage
Using the Message Storage fields, you can control the amount of space that a user has on the message store.
| Name | Description |
|---|---|
| Maximum storage space | The maximum storage space allocated to an individual user.
The range is 0 to 65536 KB. The default is 65536 KB. |
| Maximum call answer message length | The maximum duration of call answer messages a user can receive.
The range is 64 to 46880 KB. The default is 2400 KB. |
Message Retention
Using the Message Retention fields, you can control the amount of time the system stores messages for the user.
| Name | Description |
|---|---|
| Unread messages in Inbox folder | The numbers of days the unread messages are stored in the Inbox folder. The options are:
By default, the Messaging system deletes the messages after 45 days. The range is 0 to 999. |
| Read messages in Inbox folder | The numbers of days the read messages are stored in the Inbox folder. The options are:
By default, the Messaging system deletes the messages after 45 days. The range is 0 to 999. |
| Messages in other folders | Users with IMAP access to mailbox can create folders in addition to their Inbox folder. This setting controls the number of days messages are stored in a folder that the user creates. The options are:
By default, the Messaging system deletes the messages after 45 days. The range is 0 to 999. |
The mainstream license is required for only the following features:
Reach Me
Notify Me
Text message or page notification
Phone call to a telephone or mobile phone
Email copy
Fax
Detect and transfer to fax server
Receive and forward to email
IMAP access to Avaya message store
Speech based features
Speech recognition for addressing
Basic Speech Auto Attendant
Access to Avaya one-X® Speech
All other Messaging features are available without requiring a mainstream license.