A CoS defines the privileges and the features assigned to a group of users.
Use the Class of Service Web page to define each CoS, create new CoSs, and change or rename existing CoSs. You can create a maximum of 512 CoSs. The maximum storage size for a CoS is 65536 KB.
Use the User Management Web page to assign a previously defined CoS to a user.
Default Classes of Service
Standard or Enhanced: To allow local and domestic long-distance dialing.
Executive: To allow local, domestic long-distance, and international dialing.
Info Mailbox: To create a message for an info mailbox. A typical informational message might include details about directions, business hours, weather, or human resources information. You can record messages for an info mailbox that take up to 5 minutes to play.
To create an info mailbox, follow the instructions for Adding an info mailbox. You cannot create an info mailbox by assigning the Info Mailbox CoS to the user.
An info mailbox does not require a seat license.
Administrator allows you to send system broadcast messages. A typical system broadcast message includes announcements or instructions from the system administrator about the voice mail system. This CoS is unrelated to the administrative privileges handled through the Server (Maintenance) RBAC administration.
ELA allows you to use the Enhanced-List Application.
For more information, see Class of Service field descriptions.