| Name | Description |
|---|---|
| Site | The list displays all your Messaging sites. You can add a new site or delete an existing site by clicking the appropriate button. |
| Main Properties | |
| Name | The name of the site. Messaging includes a site named Default. Change this name when you set the site properties for the first time. |
| ID | The ID of the site. |
| Internal Messaging access number | The internal number is the number the Messaging system expects to receive from the telephony server augmented with various prefixes.
The internal telephone number is also known as the internal pilot number. In Messaging R6.1 and R6.2, Messaging analyzes the SIP To: header and checks the internal numbers of the configured site on all sites. After the system finds a matching site, Messaging processes the call using the selected site and the associated mailboxes. |
| External Messaging access number | The external number is the number the Messaging system uses in notifications and in the General Web page in User Preferences to inform the user how to reach the Messaging system from outside.
A call to the external number results in identical call data when the call reaches the Messaging system, as a call to the internal number. The external telephone number is also known as the external pilot number. |
| Site Default Language | The list displays the languages installed on the application server or servers associated with a site.
Use this option to select the default or the first language for a site. The default is the base language, which is US English. The system uses the language you select in this field to determine the language prompt that Messaging plays to callers leaving messages for all mailboxes within the site. |
| Additional Language | The list displays the languages installed on the application server or servers associated with a site.
Use this option to select the additional language for a site. When you select an additional language, callers leaving messages for all mailboxes on this site receive a multilingual prompt. |
| Additional Language | The list displays the languages installed on the application server or servers associated with a site.
Use this option to select the additional language for a site. When you select an additional language, callers leaving messages for all mailboxes on this site receive a multilingual prompt. |
| Site External (Public Network) Dial Plan: Describe the public telephony network dial plan applicable to this site. | |
| Country code | The country code of the dialing phone number. |
| International prefix | The digits preceding the country code of the dialed telephone number. |
| National prefix | The digits preceding the area code of the dialing phone number. |
| International dialing (to this country) | The option to prepend the national prefix code while making international calls. The options are:
|
| National destination code | The beginning sequence of digits that the telephony server considers local other than the one defined for the telephony server. |
| Dialing within national destination | The option that the Messaging system uses for dialing within national destination. The options are:
|
| Subscriber number length (within this site's national destination code) | The length of digits required to call a number within the originating area code or a local call. |
| Outside line prefix | The digits required to gain outside line access. |
| Site Internal Dial Plan: Describe the internal dial plan applicable to this site. | |
| Short extension length | The extension length for users on this site. |
| Short mailbox length | The mailbox number length for users on this site.
When the AxC returns mailbox numbers in the User List and Global Address List to the application servers, the AxC examines the following:
For example, for a 5-digit based site, if the long mailbox number is 14085671234, then the site prefix is 40856, the site country code 1, the site mailbox length 5, and the short mailbox number 71234. |
| Extension style for telephony integration | The extension style for telephony integration. The system uses this value to set MWI on or off. The options are:
The default value is Short. When a user receives a new voice message, the MWI light turns on. When a user listens to all received voice messages, the MWI light turns off. |
| Site prefix | The digits that precede the extension in a phone number.
When the AxC returns mailbox numbers in the User List and Global Address List to the application servers, the AxC examines the long mailbox number as stored in the LDAP attribute for the user, the site prefix for that user, and then returns the short mailbox number. For example, for a 5-digit based site, if the long mailbox number is 14085671234, then the site prefix is 40856, the site country code 1, the site mailbox length 5, and the short mailbox number 71234. |
| National mailbox number convention | The numbering convention for the national mailbox. The options are:
|
| Universal addressing | The mailbox numbers that the system recognizes for users in this site:
|
| Toll-Free and Premium Calls: Call classification information for outbound national calls, required to determine whether the call is allowed given the dial-out privilege in the associated user's Class of Service. | |
| Toll-free codes | The area codes of toll-free calls, which the users can dial.
Enter national destination codes only. Do not include the national prefix. A semi-colon (;) separates the numbers. |
| Premium Number codes | The code used for dialing premium number calls.
The code you enter in this field is a restricted code. If you do not have the necessary permissions, Messaging rejects the outbound national call. Enter national destination codes only. Do not include the national prefix. A semi-colon (;) separates the numbers. |
| Local Calls: Call classification information for outbound local calls, required to determine whether the call is allowed given the dial-out privilege in the associated user's Class of Service. | |
| This site contains users whose Class of Service dial-out privilege allows only local calls | Select this check box if the site includes users for whom the CoS dial-out privilege allows only local calls. |
| Not all local calls (calls within the national destination code's area) are charged as local calls | Select this check box if the system does not charge all the local calls as local calls.
To enable this check box, select the This site contains users whose Class of Service dial-out privilege allows only local calls check box. |
| Subscriber number ranges considered local | The user number ranges that the system considers local.
Define ranges using the initial left most digits only. Do not include the national destination code. Use semicolons to separate multiple ranges. To enable this check box, select the Not all local calls (calls within the national destination code's area) are charged as local calls check box. |
| Some national calls (calls outside the national destination code's area) are charged as local calls | Select this check box if the system charges some national calls, calls outside the area of the national destination code, as local calls.
To enable this check box, select the This site contains users whose Class of Service dial-out privilege allows only local calls check box. |
| National number ranges considered local | The national number ranges that the system considers local.
Define ranges using the initial left most digits only. Do not include the national prefix. Use semicolons to separate multiple ranges. To enable this check box, select the Some national calls (calls outside the national destination code's area) are charged as local calls check box. |
| Operator (Live Attendant) | |
| Availability | The options to indicate whether the attendant is available. The options are:
|
| Operator (live attendant) extension | The extension of the attendant or live operator. |
| General mailbox | The general mailbox for call answering in case the attendant is unavailable. |
| Auto Attendant | |
| Auto Attendant | Use the option to enable or disable the Auto Attendant feature. The default is disabled.
The system routes the Auto Attendant to the station, that is, the Auto Attendant transfers callers to local extensions. |
| Pilot Number | The pilot number for Auto Attendant.
You must configure only a single Auto Attendant pilot number per site. Each Auto Attendant can support up to three languages. Each Auto Attendant pilot-number-language group setting represents an Auto Attendant language selection menu for that pilot number. |
| Default Language | The languages that you installed on the application server associated with a site.
Use this option to select the language for the Auto Attendant number associated with a site. The Messaging system associates the selected Auto Attendant language with all users belonging to that site. The default language that is associated with each Auto Attendant is US English, which is the default system language. |
| Additional Language | The languages that you installed on the application server associated with a site.
Use this option to select the additional language for the Auto Attendant number associated with a site. By selecting additional languages, users can select the language of their choice with one single multilanguage greeting. The user can choose from a maximum of three languages. |
| Additional Language | The languages that you installed on the application server associated with a site.
Use this option to select the additional language for the Auto Attendant number associated with a site. By selecting additional languages, users can select the language of their choice with one single multilanguage greeting. The user can choose from a maximum of three languages. |
| Additional sites included in the directory | The name of another site with the same dialing plan in a multisite deployment.
Each site has its own Auto Attendant directory. By default, all users who are associated with a given site are included in the Auto Attendant directory for the site. When you deploy a multisite Messaging environment, you can create a system wide Auto Attendant directory by selecting the name of the other site. You can click on a site to select the site. You can press the Control key and then click to select multiple sites. When you select the name of another site in this field, the system reaches the users who are in either directory through Auto Attendant for this site. If you change the selections in this field, you must reload the user list on all application servers for the site or wait for the nightly refresh for the changes to take effect. |
| Keypad entry | The keypad options:
If the Speech recognition field equals enabled, both options include speech recognition. |
| Speech recognition | The option to configure speech recognition. The default is disabled.
Do not enable this feature unless your Messaging system includes a mainstream license. When you enable speech recognition, callers can say a name that is in the Auto Attendant directory and the Auto Attendant transfers the call to that person. |
| Auto Attendant Greeting / Menu | |
| Initial greeting | The initial greeting that Auto Attendant plays to a caller. You can browse to a prerecorded .wav file.
After you upload a recording, you cannot change back to the system recording. |
| Menu (speech recognition disabled): | The menu that Auto Attendant plays when you set the Speech recognition field to disabled. |
| Menu (speech recognition enabled): | The menu that Auto Attendant plays when you set the Speech recognition field to enabled. |