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From Avaya Aura® Call Center Elite 7.1 onwards, administrators can ensure that when agents log in to Call Center Elite, they are automatically logged into the available work mode instead of the aux work mode. Administrators administer this feature on a per agent basis.
The administered work mode is overridden in the following cases:
When an agent logs in to Call Center Elite using ASAI or CTI and the agent has entered a work mode using the ASAI or CTI command.
When an agent logs in to Call Center Elite using Avaya one-X® Agent and the agent has specified a work mode.