If you click the link in an email, which is sent by EPM as the result of a scheduled report, you might see either a blank page or The requested file is no longer available message.

The issue occurs when the scheduled report name contains multi-byte characters and the browser that you use is Internet Explorer 6.0.

To work around this issue, do any one of the following:

• Change the name of the scheduled report in Experience Portal so that the name does not contain multi-byte characters.

• Upgrade the browser to Internet Explorer 8.0 or later.