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If you need to change the IP address or hostname of any server running the Experience Portal software after the software has been installed, or if you need to move the software to a new server that has a different IP address and hostname, you need to change the information stored in the Experience Portal database to match the new system configuration.
After changing the hostname or IP address of the Experience Portal servers, you need to complete the following actions relating to the identity certificates of the Experience Portal servers.
Default identity certificates: If the Experience Portal servers are using default identity certificates, then a new EP Signing Certificate must be generated or uploaded. Each Experience Portal server must be restarted to install a new identity certificate that is issued by the new EP Signing Certificate. This new identity certificate contains the new IP address and hostname of the Experience Portal server in the Common Name and Subject Alternate Names entries of the identity certificate.
Custom identity certificates: If the Experience Portal servers are using custom identity certificates, then new custom identity certificates must be installed on the Experience Portal servers. This new custom identity certificates contains the new IP address and hostname of the Experience Portal server in the Common Name and any Subject Alternate Name entries of the identity certificate.
Prerequisites
Before changing the hostname or IP of any EP servers, ensure to complete the following:
If the Experience Portal servers are using custom identity certificates, new custom identity certificates must be acquired from the external Certificate Authority for any Experience Portal server whose hostname or IP address is changed.
If the existing EP Signing Certificate is issued by an external Certificate Authority, a new EP Signing Certificate must be acquired from the external CA with the new hostname and IP address of the Primary EPM.
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Use this procedure only if you are changing the hostname and IP address of the Primary EPM. If the EP Signing Certificate was generated by Experience Portal, then this procedure is not required. |
Server Identity Validation must be disabled before you change the hostname or IP for any Experience Portal server. For more information, see Disabling Server Identity Validation.
If DNS is used, any required DNS entries must be added for the new FQDN’s and IP addresses of the Experience Portal servers.
If you want to change the IP address or hostname of:
The primary EPM server in a dedicated server environment, see Changing the hostname or IP address on a dedicated primary EPM server.
The auxiliary EPM server in a dedicated server environment, see Changing the hostname or IP address on the auxiliary EPM server
An MPP server in a dedicated server environment, see Changing the hostname or IP address for a dedicated MPP server.
The Experience Portal server running the EPM and MPP software in a single server environment, see Changing the hostname or IP address for the Experience Portal single server system.