Procedure
- Log on to Linux on the Experience Portal Primary EPM server.
If you are an Avaya Services representative, and use Avaya
Enterprise Linux, or if the Avaya Service accounts are installed on
this server, log on to the local Linux console as root.
Otherwise, log on remotely as a non-root user, and then change
the user to root by entering the su - root command.
- Navigate to the Support/VP-Tools
directory by entering the cd /opt/Avaya/ExperiencePortal/Support/VP-Tools command.
- Stop vpms service
by entering the service vpms stop command.
- To run the script:
On Linux: Enter the bash ResetProductID New_ProductID command where New_ProductID
is the product ID that you want to use.
- Restart vpms service
by entering the service vpms restart command.
- Restart all MPPs by
entering the service mpp restart
- Follow any on-screen
instructions displayed by the script.
