Before you begin

If you have just installed or upgraded the Experience Portal software and are still logged into the server, verify that you reloaded the environment variables as described in Reloading the Experience Portal environment variables.

Procedure

  1. Log on to Linux on the Experience Portal Primary EPM server.

    • If you are an Avaya Services representative, and use Avaya Enterprise Linux, or if the Avaya Service accounts are installed on this server, log on to the local Linux console as root.

    • Otherwise, log on remotely as a non-root user, and then change the user to root by entering the su - root command.

  2. Navigate to the Support/VP-Tools directory by entering the cd /opt/Avaya/ExperiencePortal/Support/VP-Tools command.
  3. Stop vpms service by entering the service vpms stop command.
  4. To run the script:

    On Linux: Enter the bash ResetProductID New_ProductID command where New_ProductID is the product ID that you want to use.

  5. Restart vpms service by entering the service vpms restart command.
  6. Restart all MPPs by entering the service mpp restart
  7. Follow any on-screen instructions displayed by the script.