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If you have multiple Experience Portal systems, you may want to set up a shared external database so that you can log into the EPM for one system and:
See the status of all systems in the shared database
Create reports that include data from all systems in the shared database
Once you connect the Experience Portal system to the external database, that system stores all its report data in the external database from that point forward. The report data includes:
Contact Detail Records (CDRs)
Session Detail Records (SDRs)
Application Detail Records (ADRs)
Performance report records
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You must back up the external database manually using your database administration tools. You cannot use the Avaya Experience Portal Database Backup utility to back up an external database. |