Default Avaya Experience Portal Nuance Mix VXML application interaction with Nuance Mix DLGaaS

The following workflow diagram shows a high-level sequence of how the Nuance Mix VXML application interacts with the Nuance Mix DLGaaS bot.

This workflow shows that the VXML application starts recognition (load grammar) with Nuance DLGaaS and then waits for a response from the bot on what to do next.

To understand the interaction between Experience Portal and Nuance Mix DLGaaS bot, consider the following scenario:

1. The bot plays the welcome message with a QA action message. For example:

   Welcome to the Coffee Shop!

   How can I help you today?

2. The bot instructs Experience Portal to collect user responses. For example:

   I would like a large latte.

3. The bot generates suitable responses and a final message to close the conversation. For example:

   Your large latte is coming right up!

   Thanks for stopping by!