Checking the
application for proper function and behavior
Procedure
- Check the resources
being used by all current applications in the system by selecting from the EPM main
menu.
- In Experience Portal, create
an Application Detail report or Application Summary report. These
reports let you view application messages and any
log tag messages
downloaded with the report data. - Check the transcriptions
of the call sessions using the Session Detail report.
- Review the log files
for the application server and any Automatic Speech Recognition (ASR)
or Text-to-Speech (TTS) servers used by the application.
