Checking the status of MPPs

The following table provides the tasks you need to perform to check the status of the MPPs in a Experience Portal system.

Task

Log into EPM.

Check the operational states of all MPPs.

If the operational state of an MPP is:

Running but the MPP is not taking calls, check for a synchronization problem between EPM and the MPP as described in Identifying synchronization problems between the EPM and an MPP.
Not running and you did not intentionally place it in this state, continue with this procedure.

Check the alarm status for all MPPs .

If the <System name> Details tab on the System Monitor page indicates any alarm conditions, click a red or yellow alarm symbol. The Alarm Monitor page helps identify which system component is having problems.

Note:

The Alarms column displays one of the following alarm status indicators for all MPP:

Green: There are no active major or critical alarms
Yellow: There are one or more active minor alarms
Red: There are one or more active major or critical alarms

Generate an alarm report.

Examine the alarm report for the alarms generated by the system component in question. All alarms have associated events, which are identified in the alarm report. To obtain more details about a particular event, click the event in the Event Code column of the report.

Generate an event log report using the Log Viewer.

Examine the Log Report to see if you can identify other related events that occurred during the same time.