Collecting logs from EPM

Procedure

Log in to the EPM web interface using an account with the Administration user role.
Collect the logs from the Alarm Manager menu:
1. From the EPM main menu, select System Maintenance > Alarm Manager.
2. Enter the appropriate time when the failure occurred in the Date and Time field.
3. Click OK to generate the alarm report.
4. Export the report.
Collect the logs from the Log Viewer menu:
1. From the EPM main menu, select System Maintenancen > Log Viewer.
2. Enter the appropriate time when the failure occurred in the Date and Time field.
3. Click OK to generate the report.
4. Export the report.
Collect the logs from the Reports menu:
1. From the EPM main menu, select Reports > Standard Reports.
2. Click on the Contact Detail report.
3. Enter the appropriate time around when the failure occurred in the Date and Time field.
4. Click OK to generate the report.
5. Click Export and then select Export as XLS format or Export as PDF format to export the report in the desired format.
6. Repeat this procedure for the Session Detail report.
Collect all log files from /opt/Avaya/ExperiencePortal/VPMS/logs.
Collect the catalina.* files from the $CATALINA_HOME/logs folder.