Identifying synchronization problems between the EPM and an MPP

Procedure

Log on to the EPM web interface by using an account with the Administration user role.
From the EPM main menu, select Real-time Monitoring > System Monitor and go to the appropriate <System name> Details tab.
In the Server Name column, click the name of the MPP.
On the <MPP name> Details page, click Service Menu in the Miscellaneous group.
The Media Server Service Menu opens in a new browser window.
Arrange the browser windows so that you can see both the <MPP name> Details page and the Media Server Service Menu home page.

Compare the following fields on the two pages:

EPM Field and Group	Media Server Service Menu Field/Table
Current State in the Operational State group	Run State in the MPP Status table
Current State in the Configuration group	Configuration State in the MPP Status table
Last Successful Poll in the General Information group	Time of last heartbeat in the MPP Status table

If these fields do not match, follow the procedure described in Synchronizing the EPM and an MPP.