One or more licensed ports have not been allocated to an MPP server

The Port Distribution page shows that one or more licensed ports are not allocated to an MPP server. This problem can occur because:

Proposed Solution 1

Check the operational status of each MPP that does not have allocated ports. Change the operational status to Online.

Log on to the EPM web interface by using an account with the Administration or Operations user role.
Select Real-time Monitoring > System Monitor.
On the <System name> Details tab, check the status of the MPP servers in the system.
If one or more MPP servers is down, continue with Step 4. If all MPP servers are up and running, continue with Proposed Solution 2.
From the EPM main menu, select System Management > MPP Manager.
On the MPP Manager page, use the Selection check box in the MPP server table to select which MPP you want to change.
Click the desired operational state button in the Mode Commands group. You can select:
- Test if the MPP server is currently in Offline mode.
- Online if the MPP server is currently in Offline mode.
When you have finished setting the operational mode, click Refresh to ensure the mode is correctly set up.

Check the maximum call capacity of the MPP. Change the value.

Log on to the EPM web interface by using an account with the Administration user role.
From the EPM main menu, select Real-time Monitoring > System Monitor and go to the appropriate <System name> Details tab.
In the Server Name column, click the name of the MPP whose details you want to view.
On the <MPP name> Details page, review the value of the Maximum Call Capacity field.

If this value is too low, Experience Portal will not allocate enough ports to the MPP. To increase the number of allocated ports, you must increase the value of the Maximum Simultaneous Calls field on the Change MPP Server page.
From the EPM main menu, select System Configuration > MPP Servers.
On the MPP Servers page, click the name of the MPP you want to reconfigure in the Name column.
On the Change MPP Server page, update the value in the Maximum Simultaneous Calls field.

For assistance in sizing your MPP server capacity and setting the correct value for the Maximum Simultaneous Calls parameter for each MPP server, contact your Avaya Services representative or Avaya Business Partner. For more information, see the MPP server capacity topic in the Administering Avaya Experience Portal.
Click Save to save your changes.