The Port Distribution page shows that one or more of the MPPs in the system do not have allocated ports. This problem can occur because:

  • The MPP has stopped, is not responding, or is offline.

  • Experience Portal does not have sufficient licensed port connections to support the MPP servers in the system.

Proposed Solution 1

About this task

Check the operational status of each MPP that does not have allocated ports.

Procedure

  1. Log on to the EPM web interface by using an account with the Administration or Operations user role.
  2. From the EPM main menu, select Real-time Monitoring > System Monitor.
  3. On the <System name> Details tab, check the Mode and State column for the MPP servers in the system.

    If the mode of one or more MPP servers is listed as Offline, or if the state is listed as Halted, Not Responding, Restart Needed, or Stopped, continue with Step 4. If all MPP servers are up and running, continue with Proposed Solution 2.

  4. From the EPM main menu, select System Management > MPP Manager.
  5. On the MPP Manager page, use the Selection check box in the MPP server table to select which MPP you want to change.
  6. If you want to:

    • Bring an MPP online:

      Click Online in the Mode Commands group.

      Use the Selection check box in the MPP server table to select the MPP.

      Click Start in the State Commands group.

    • Start a stopped or halted MPP, click Start in the State Commands group.

    • Restart an MPP, click Restart in the State Commands group.

    • Reboot an MPP, click Reboot in the State Commands group.

  7. When you have finished setting the operational mode, click Refresh to ensure the mode is correctly set up.
  8. If the MPP does not respond to command through the EPM, reboot the physical MPP server manually.
  9. From the EPM main menu, select Real-time Monitoring > System Monitor.
  10. If all MPP servers are listed as Online and Running, from the EPM main menu, select Real-time Monitoring > Port Distribution.
  11. Verify that all MPP servers now have allocated ports. If there is still a problem, continue with Proposed Solution 2.

Proposed Solution 2

About this task

Verify that you have created enough VoIP connections.

Procedure

  1. Log on to the EPM web interface by using an account with the Administration user role.
  2. From the EPM main menu, select System Configuration > VoIP Connections.
  3. If you are using:

    VoIP connection type

    Next steps

    H.323 only

    Go to the H.323 tab and count the number of stations defined in the Stations column.

    If there are fewer stations than ports, either add more H.323 connections or add more stations to one or more existing connections.

    SIP only

    Go to the SIP tab and look at the Maximum Simultaneous Calls defined for the active SIP connection.

    If the maximum number of calls is less than the total number of licensed ports, click the connection name to open the Change SIP Connection page and increase the maximum number of calls for the connection.

    H.323 and SIP

    • Go to the H.323 tab and count the number of stations defined in the Stations column.

    • Go to the SIP tab and look at the Maximum Simultaneous Calls defined for the active SIP connection.

    • If the number of defined stations plus the maximum number of SIP calls does not equal the number of licensed ports available, either increase the number of H.323 stations or the maximum number of SIP calls.