Log on to the EPM web interface by using an account
with the Administration user role.
From the EPM main
menu, select System Maintenance > Log Viewer.
In the Log Viewer page, create an event report for the EPM and
the MPP you want to synchronize.
Tip:
When you specify the report criteria, in the Date and
Time group, make sure the report starts before the last
successful poll of the MPP. You can find this date on the <MPP name> Details page.
Examine the resulting
report for any messages that contain the word "heartbeat" or "poll"
and see if these messages have exact information to solve the problem.
For more information, see the Events and alarms topic in the Administering Avaya Experience Portal guide.
For more information
related to the report, log on to the Media Server Service Menu for
the MPP:
From the EPM main
menu, select Real-time Monitoring > System Monitor .
In the Server
Name column, click the name of the MPP.
On the <MPP name> Details page, click Service Menu in the Miscellaneous group.
Click Logs in the Media Server Service Menu menu
bar.
On the Log Directories page, click MMS.
On the Log Files page, click MmsServer.log.
Examine the log file
to see if the MMS web server has been receiving heartbeat requests
from the EPM.
If the log file shows
that heartbeat requests are received, log onto Linux on the MPP server.
Verify that the mpp service
is running by entering the /sbin/service mpp status command.
If the mpp service
is not running, enter the /sbin/service mpp start command.
Navigate to the httpd
logs directory by entering the cd /var/log/httpd command.
Examine the following
log files to see if Apache has been receiving heartbeat requests from
the EPM server:
error_log
ws_access_log
ws_error_log
If the log files show
that heartbeat requests are received, reboot the MPP server.
Log in to Linux on
the EPM server.
Examine the $CATALINA_HOME/logs/catalina.out log file to see if any errors were generated during the reboot.
If the problem still
exists after the MPP server restarts, reboot the EPM server.
