|
When the Avaya Experience Portal system experiences problems, the problems are detected in one of the following categories:
Customer-reported problems The administrator must collect specific information from customer and the system, regarding what actually happened, and how the system behaved
System generated alarms Experience Portal events and alarms provide a way to troubleshoot problems which occur on the Experience Portal system. Major and Critical alarms combined with Error and Fatal events identify the large issues. Minor alarms and Warning events can identify small issues.
Call report analysis The analysis of standard reports reveals the problems so that you can avoid the system failure. For this reason, you should use the system report capabilities to generate and analyze the standard reports.