About this task

The log file for the session is called $AVAYA_MPP_HOME/logs/process/SessMgr/SessionSlot-XXX.log, where XXX is the value of the Slot field on the Session Details page.

Procedure

  1. On the Session Details page for the call, go to the Server Information group.
  2. Get the value of the session slot from the Slot field.
  3. To view the log file through Experience Portal:
    1. Log into the Media Server Service Menu.
    2. From the Media Server Service Menu, select Logs.
    3. On the Log Directories page, click SessMgr.
    4. On the Log Files page, click View or Download for the SessionSlot-XXX.log entry that matches the one you want to view.

      As the session log files are large in size, these files might take time to display or save to the location you select for Download.