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Ensure that there are no issues communicating with Google. The Google Dialogflow project has the proper permissions for the Google CC-AI functionality that is being used.
Ensure that the EP and MPP servers time is synchronized with a public NTP server. This is mandatory for communication with Google Dialogflow. Communication issues arise if there are time differences between Experience Portal and Google.
Ensure that the dialogflow.googleapis.com fully qualified domain name can be contacted from the MPP servers. This means that the customer's firewalls and proxies are configured to enable connectivity from the MPP to dialogflow.googleapis.com.