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Avaya Experience Portal requires credentials to access the Dialogflow bot. These are Google IAM permissions. They are generated as part of the Avaya process to onboard the customer onto the Avaya account. These credentials are generated in Dialogflow.
Credentials can be configured in the application page of Avaya Experience Portal or the Dialogflow ASR server page. Application credentials are used if they are configured, otherwise speech server credentials are used.
Dialogflow credentials can be dynamically updated without the need to restart the MPP. This means the credentials can be changed mid call (in both the application and the speech server) and these new credentials will be used for the next VXML load grammar.