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Disabling EASG

About this task

Use the EASGConfigure.sh script to disable EASG on an Avaya Experience Portal server.

After EASG is disabled:

noteNote:
  • Using the EASGConfigure.sh script to disable EASG on an Avaya Experience Portal server does not disable EASG on other existing servers in the Avaya Experience Portal system. To disable EASG on other servers, run the script on each server.

  • Users with root privileges or users who belong to the susers group can run the EASGConfigure.sh to disable EASG.

Before you begin

Ensure that the server has a non-Avaya service account with root privilege or a user that belongs to susers group to run the EASGConfigure.sh script.

Procedure

  1. Log on to the Avaya Experience Portal Linux server in one of the following ways:
    • Log in locally as a user with root privilege or as a user who belongs to the susers group.

    • Log in remotely as a non-root user, and then enter the su - command to change the user to a user with root privileges or a user who belongs to the susers group.

  2. Navigate to the $AVAYA_HOME/Support/Security-Tools/EASG directory where the script is located.
  3. Run the bash EASGConfigure.sh --disable command.

    The script displays the Acceptance of terms prompt for disabling EASG.

    For example:

    bash EASGConfigure.sh --disable
    Invocation at Tue Apr 25 16:39:51 PDT 2017
    LOG FILE: /opt/Avaya/ExperiencePortal/logs/EASGConfigure/EASGConfigure.sh.2017-04-25.log
    Enhanced Access Security Gateway (EASG)
    EASG is enabled
    By disabling Avaya Services Logins you are denying Avaya access to your system. This is not recommended, as it can impact 
    Avaya's ability to provide support for the product. Unless the customer is well versed in managing the product themselves, 
    Avaya Services Logins should not be disabled.
    
  4. Enter one of the following:
    • yes to accept the EASG terms.

    • no to cancel.

  5. Review the output and debug log from the /opt/Avaya/ExperiencePortal/logs/EASGConfigure directory to ensure that the script completes successfully.