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Note the following regarding end user experience with client certificate authentication:
The user certificate is not portable in different browsers.
If the user wants to select a different certificate, sometimes the browser might not prompt for the selection of certificate. In such cases, the user must clear the browser cache, close the browser, and then restart the browser.
A user might not close the browser after logging off, and clicks Refresh or enters the EPM URL. In this case, the browser sends the same certificate to Avaya Experience Portal without asking the user for certificate selection.
If the user certificate is expired in the browser, the browser might not send the expired certificate to the EPM. In this case, the user is directed to the EPM login page. The user should contact the administrator to correct the expired certificate.
When a Certificate type of user logs out, the user is redirected to a logout page that prompts the user to close all instances of the browser to clear any cached information.