About this task

If an application encounters a problem and no specific event handler has been associated with that application, you can define a default CCXML and VoiceXML event handler, along with a default event handler prompt.

Procedure

  1. Log on to the EPM web interface by using an account with the Administration user role.
  2. On the EPM main menu, click System Configuration > EPM Servers and click Event Handlers.
  3. To specify the default VoiceXML event handler:
    1. Go to the VXML tab.
    2. In the Default column, click the Default link associated with the VoiceXML handler you want to use as the default.
  4. To specify the default CCXML event handler:
    1. Go to the CCXML tab.
    2. In the Default column, click the Default link associated with the CCXML handler you want to use as the default.