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Avaya Experience Portal interacts with Nuance Mix DLGaaS using defined events and custom payloads.
For more information on how the defined events or custom payloads are used to deliver the bot telephony features, see the Avaya Experience Portal Nuance Mix DLGaaS Integration White Paper.
The following table lists the interaction messages that are exchanged between Experience Portal and Nuance Mix DLGaaS:
| Message | Description |
|---|---|
| StartRequest | The first message that is used to start a session for conversation. It is sent from Experience Portal to Nuance Mix DLGaaS to initialize the applications on the Nuance cloud. This message includes URN, channel type, and language settings. |
| StartResponse | The response to the StartRequest message from the Nuance application, indicating the beginning of a conversation. The message can include a Conversation (or Session) ID. |
| StreamInput | The message that is used to send data as a stream to the remote application. This message triggers a ASR/DTMF response or event from Nuance Mix DLGaaS. |
| StreamOutput | The response to the StreamInput message. This message contains next steps for Experience Portal and can include audio responses. Depending on the VXML protocol specification, multiple StreamOutput messages can be generated for a single StreamInput request. |