This error occurs only if you are using Internet Explorer.

When exporting a report, if you select the Open option in the File Download dialog box and This file cannot be found error is displayed, it could be due to a setting in Internet Explorer.

Proposed Solution

Procedure

  1. In Internet Explorer, select Tools > Internet Options.
  2. In the Internet Options dialog box, select the Advanced tab.
  3. In the Security group, clear the selection of the Do not save encrypted pages to disk check box.
  4. Click OK.
  5. Restart Internet Explorer.