About this task

With maintenance stations, you can isolate call activity to an MPP running in the Test operational mode.

Experience Portal creates a port running in Test mode for each defined maintenance station. It then assigns one of those ports to an MPP when it enters Test mode.

If you have:

  • More Test mode ports than MPPs in Test mode: Each Test mode MPP is assigned one port and the extra ports are ignored.

  • More MPPs in Test mode than Test mode ports: Experience Portal randomly distributes the available ports to a subset of the MPPs in Test mode.

Procedure

  1. Log on to the EPM web interface by using an account with the Administration user role.
  2. On the EPM main menu, click System Configuration > VoIP Connections.
  3. On the VoIP Connections page, click the H.323 tab.
  4. To create a new connection, do the following:
    1. Click Add.
    2. On the Add H.323 Connection page, enter the required information in the General section, and click Save.
  5. To add one or more maintenance stations to an existing connection, click the name of the connection in the Name column.

    The EPM displays the Change H.323 Connection page.

  6. In the New Stations section, do the following:
    1. In the Station field, do the following:

      • In the From field, type the first maintenance station number.

      • To specify a range of numbers, in the To field, type the last number in the range.

    2. In the Password field, type a password.
    3. In the Station Type field, select Maintenance.
    4. Click Add.
  7. Optional: If you want to define another maintenance station or a range of numbers, repeat Step 6.
  8. Click Save.