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Experience Portal enables you to view audit logs, event logs, and alarms generated by ICR.
The ICR installer adds the following additional categories:
Audit log categories. These categories are available in the Audit Log Viewer EPM web page along with the EPM audit log categories and can be used for filtering the audit logs.
Event log categories. These categories are available in the Log Viewer EPM web page along with the EPM event log categories and can be used for filtering the event logs.
Alarm categories. These categories are available in the Alarm Manager EPM web page along with the EPM alarm categories and can be used for filtering the alarms.
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The retention of the audit logs, event logs, and alarms is based on the purge and retention settings specified in the Alarm/Log Options EPM web page. |
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For more information, see the ICR documentation library posted on the Avaya support site at http://support.avaya.com under the appropriate release in the Intelligent Customer Routing product category. |