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The ICR installer adds the licensing information to the licensing tables in the Experience Portal database. Experience Portal retrieves this information from the database and acquires the licenses for ICR from the license server.
Experience Portal also handles the license expiry and grace period for the ICR licenses. Experience Portal provides a thirty day grace period under the following conditions:
ICR is installed and the ICR license is not available on the license server. The licensed values allowed during the grace period are specified by ICR during installation.
License server is no longer available or accessible from the EPM.
ICR license has expired.
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Experience Portal generates appropriate alarms for these conditions. |
Experience Portal generates an alarm, seven days prior to the ICR license expiry.
Once a grace period is initiated, EPM generates an alarm every day till the issue is resolved or the grace period expires.
ICR periodically retrieve the license information from the EPM and take appropriate actions based on the licensed values.
When the grace period expires:
The licensed features of ICR are reset to zero.
The configuration and management web pages of ICR are still available in EPM but they do not function.
You can view and configure the license details of ICR from the Licensing web page in EPM.
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For more information, see the ICR documentation library posted on the Avaya support site at http://support.avaya.com under the appropriate release in the Intelligent Customer Routing product category. |