Identifying Nuance call log with ASR application

About this task

Use this procedure to identify the Nuance call log with the running ASR application.

Users can use the mpp.mrcp.pass_callid=true property to identify the Nuance call log with the running ASR application.

Procedure

Log on to the EPM web interface.
On the EPM main menu, click System Configuration > Applications.
On the Applications page, click the deployed application whose configuration you want to change.
On the Change Application page, do the following to change the configuration of the application:
1. In the Speech Parameters group for ASR, add the new property mpp.mrcp.pass_callid=true in the Vendor Parameters field.
2. Click Apply and Save.
The Nuance call log that is created for the selected ASR application has the following filename format:

NUAN-$mm-$ss-$host-$hostname_of_EP-ASR-$Call-ID_of_SIP_incoming_call-LOG

Where:
- $mm is the number of minutes into the current hour.
- $ss is the number of seconds into the current minute.
- $host is the name of the host writing the log record.
- $hostname_of_EP is the name of the Experience Portal host where the ASR application is running.
- $Call-ID_of_SIP_incoming_call is the Call-Id of the SIP incoming call originated for ASR application.
Note:

If mpp.mrcp.pass_callid is not configured or set to false, the Nuance call log is created with the default Nuance call log name:

NUAN-$mm-$ss-$host-$sid-$appsessionid-LOG

Where:
- $mm is the number of minutes into the current hour.
- $ss is the number of seconds into the current minute.
- $host is the name of the host writing the log record.
- $sid is the unique session identifier created by the system.
- $appsessionid is the unique session identifier created by the application, if one is set.
For example, a SIP incoming call with Call-Id 1094a326dde241e8ac2305056a21888 for the ASR application running on Experience Portal with ep-pepm-51 as hostname, the Nuance call log NUAN-$mm-$ss-$host-ep-pepm-51-ASR-1094a326dde241e8ac2305056a21888-LOG is created on the Nuance speech server side.

	Note:
	If mpp.mrcp.pass_callid is not configured or set to false, the Nuance call log is created with the default Nuance call log name: