The installation log files contain detailed information about the installation process.
Avaya Experience Portal creates several log files during the installation process. The installation process creates the /opt/Avaya/InstallLogs/aepinstall.log log file. The PVI checker creates the /opt/Avaya/InstallLogs/pvichecker.log log file.
General installation log files
|
Log filename |
Description |
|---|---|
|
aepinstall.log |
This is the first log file you should consult if you need to troubleshoot an installation issue. Note:
This file contains detailed log messages which might appear to be warnings or errors, but can safely be ignored, particularly if those warnings do not appear in the installation summary (ISSummary.log). |
|
SetIAVersion<component>.log |
Version history of the Experience Portal components installed. The <component> can be VPMS, MPP, or Docs. |
|
GetIAVersionVPMS.err.log |
Log file containing any warning messages generated while trying to retrieve version information as part of an upgrade. The presence of a warning in this log file does not necessarily indicate an error. |
MPP-specific installation log files
|
Log filename |
Description |
|---|---|
|
av-mpp-<buildnumber>-Install-<date>.log |
mppinstall.sh script output. |
|
av-mpp-<buildnumber>-Install-rpm-<date>.log |
Output from the Red Hat Package Manager (RPM) during the MPP software installation. |
EPM-specific installation log files
|
Log filename |
Description |
|---|---|
|
vpms.cert.gen.out.log |
Results from the security certificate generation process. |
|
vpms.cert.gen.err.log |
Any internal errors generated from the certificate generation process. |