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Items created on System Manager after enabling Single Sign-on

When you enable Single Sign-on in EPM, the following items are created on Avaya Aura® System Manager:

noteNote:

If you have installed Intelligent Customer Routing (ICR) Managed App on the Experience Portal system, the system creates the following items on System Manager:

  • Built-in Experience Portal ICR System Roles.

    • Experience Portal ICR Administration

    • Experience Portal ICR Reporting

  • An Experience Portal ICR Resource Type.

  • An ICR managed resource with the name configured in the Navigation Link Display on the EPM System Manager Settings page.

If you have installed Proactive Outreach Manager (POM) Managed App on the Experience Portal system, the system creates the following items on System Manager:

  • Built-in Experience Portal POM System Roles.

    • Experience Portal POM Administration

    • Experience Portal POM Campaign Manager

    • Experience Portal POM Supervisor

    • Experience Portal POM Contact Attributes Unmask

    • Experience Portal Org POM Campaign Manager

    • Experience Portal Org POM Contact Attributes Unmask

  • An Experience Portal POM Resource Type.

  • A POM managed resource with the name configured in the Navigation Link Display on the EPM System Manager Settings page.