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The following logs are on each Media Processing Platform (MPP) running in the Experience Portal system. All logs are in ASCII format and can be viewed with any text editor.
These logs are stored in the /var/log/httpd directory.
| Log name | Comments |
|---|---|
| access_log | Records all requests processed by the MPP. |
| error_log | Records diagnostic information and any errors the MPP encounters while processing requests. If the MPP does not start or operate properly, you can usually find details about what went wrong in this file and the ssl_error_log file. |
| ssl_access_log | Records all requests processed by the MPP. |
| ssl_error_log | Records diagnostic information and any errors the MPP encounters while processing requests. If the MPP does not start or operate properly, you can usually find details about what went wrong in this file and the error_log file. |
| ssl_request_log | Records all requests processed by the MPP. |
| ws_access_log | Records all requests for Avaya Experience Portal Web services. |
| ws_error_log | Records information concerning the MPP Web Services MMS, CdhService, and TransService, including errors when these services process requests. If the EPM cannot contact the MPP, look in this file first. |
The process logs contain event and trace messages from the MPP subsystems. By default, they are stored in subdirectories under the $AVAYA_MPP_HOME/logs/process/ directory, and they are accessible from the Log Directories page of the Media Server Service Menu.
 | Note: |
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The maximum size for each log and the number of logs to retain is set in the Trace Logger group of the MPP Settings page. |
| Directory name | Log name | Comments |
|---|---|---|
| Administration | mppmaint.log | This file records the actions of themppmaint process, which runs daily to purge the MPP of outdated Contact Detail Record (CDR), Session Detail Record (SDR), and session transcription records. |
| CXI | CCXML-global-x.log | This file contains data related to events that are not specifically associated with a CCXML single session. If there is more than one CXI process, the x represents the number of processes. |
| CCXML-SessionSlot-###.log, where ### represents the unique log identifier. | This file contains data related to CCXML operations for individual sessions. The unique identifier can be used to find related Session Manager and Avaya Voice Browser logs. | |
| CdhService | CDHService.log | These files record the actions of the CDHService Web Service, which enables the EPM to download CDR and SDR records from the MPP. |
| ServiceMenu | ServiceMenu.log | This file records the actions of the Service Menu process. |
| EventMgr | EventMgr.log | This file records the actions of the Event Manager, which collects events from other MPP processes and sends them to the network log web service on the EPM. |
| MMS | MmsServer.log | This file contains messages from the MMS Web Service, which is accessed by the EPM to send commands, configuration changes, and heartbeat requests the MPP. |
| OCWSServer | OCWSServer.log | This file contains messages produced by Application Logging web service, which is used to make outbound calls on the MPP. |
| SessMgr | SessionManager.log | This file contains data related to events that are not specifically associated with a single session. |
| SessionSlot-###.log, where ### represents a unique log identifier | This file contains data related to Session Manager operations for individual sessions. | |
| SysMgr | logfile.log | This file records messages produced by the System Manager process. |
| TraceService | TraceService.log | A set of files that contain trace entries from the trace web service on the MPP that uploads trace data to the EPM Trace Viewer. |
| TransService | transervice.log | This file contains messages from the TransService Web Service, which is accessed by the EPM to download transcription and utterance files from the MPP for inclusion in the Session Detail report. |
| VB | globalx.log | This file contains data related to events that are not specifically associated with a single session. If there is more than one AVB process, the x represents the number of processes. |
| SessionSlot-###.log, where ### represents a unique log identifier | This file contains data related to AVB operations for individual sessions. |
The record logs contain Contact Detail Records (CDRs) and Session Detail Records (SDRs). All data is sent to the EPM. These logs are stored in the $AVAYA_MPP_HOME/logs/records/<yyyy>/<mm>/<dd>/ directory, and the log names are:
<name>_cdr_<#>_<date>.bin
<name>_sdr_<#>_<date>.bin
These logs contain session transcription data.
You can access these log files by creating a Session Detail report through the EPM.
The transcriptions are stored in the $AVAYA_MPP_HOME/logs/<yyyy>/<mm>/<dd>/transcriptions/ directory.
If utterances are saved for an application, they are stored in the $AVAYA_MPP_HOME/logs/transcriptions/<yyyy>/<mm>/<dd>/utterances/<session-id> directory.