Packing EPM logs and transcriptions using getepmlogs.sh

About this task

The getepmlogs.sh script packs system information files, logs, and transcriptions into one TAR file.

Procedure

Log on to Linux on the Experience Portal EPM server.
- If you are an Avaya Services representative, and use Avaya Enterprise Linux, or if the Avaya Service accounts are installed on this server, log on to the local Linux console as root.
- Otherwise, log on remotely as a non-root user, and then change the user to root by entering the su - root command.
Run the cd $AVAYA_HOME/Support/VP-Tools/ command to navigate to the VP-Tools directory.

AVAYA_HOME is the environment variable pointing to the name of the EPM installation directory specified during the Avaya Experience Portal software installation.

Enter the getepmlogs.sh command with the one of the following desired options:

Option

Purpose

--EPM

To archive EPM logs from $AVAYA_HOME/logs.

--Apache

To archive the Apache logs from /var/log/httpd.

--Install

To archive Install logs from $AVAYA_HOME/logs/.

--MainTomcat

To archive MainTomcat from $CATALINA_HOME/logs.

--MMSTomcat

To archive MMSTomcat from $MMSSERVER_HOME/logs.

--ALL

To archive all of the above log files.

--help

To display the above getepmlogs.sh commands.

	Note:
	This parameter cannot be combined with any other parameters.

Except for the --help option, you can specify any combination of parameters when you run the getepmlogs.sh script. The types of files that are packed in the TAR file depends on the combination of the command options that you use.