Packing MPP logs and transcriptions using getmpplogs.sh

The getmpplogs.sh script packs system information files, logs, and transcriptions into one TAR file.

About this task

	Note:
	You can also pack the log files from the Diagnostics page in the Media Server Service Menu

1. Log on to Linux on the Experience Portal MPP server.

   • If you are an Avaya Services representative, and use Avaya Enterprise Linux, or if the Avaya Service accounts are installed on this server, log on to the local Linux console as root.

   • Otherwise, log on remotely as a non-root user, and then change the user to root by entering the su - root command.

2. Navigate to the MPP bin directory by entering the cd $AVAYA_MPP_HOME/bin command.

   AVAYA_MPP_HOME is the environment variable pointing to the name of the MPP installation directory specified during the Avaya Experience Portal software installation.

3. Enter the getmpplogs.sh command with the desired options. You can select:

   Option	Purpose
   --web	To run a command from the MPP Service Menu.
   --logs	To export system information and MPP logs, Apache logs, and system event logs. The system information exported is: hostname system uptime system CPU and memory information network configuration storage usage /etc/hosts file currently running processes CPU activity information RPM database information MPP specific configuration
   --transcriptions	To export system information and all the transcriptions and utterances.
   --debugfiles	To export only the system information and all the latest core files from each MPP component with libraries and debug symbols.
   --help	To display the above getmpplogs.sh commands. Note: This parameter cannot be combined with any other parameters.

   Except for the --help option, you can specify any combination of parameters when you run the getmpplogs.sh script. The types of files that are packed in the TAR file depends on the combination of the command options that you use.

   For example, to pack all transcriptions, system information, and debug files in a TAR file stored in the $AVAYA_MPP_HOME/bin directory, enter the getmpplogs.sh --web --transcriptions --debugfiles command.