Packing MPP logs and transcriptions using getmpplogs.sh

The getmpplogs.sh script packs system information files, logs, and transcriptions into one TAR file.

About this task

	Note:
	You can also pack the log files from the Diagnostics page in the Media Server Service Menu.

1. Log on to Linux on the Experience Portal MPP server.

   If you are an Avaya Services representative, and use Avaya Enterprise Linux, the Avaya Service accounts will not be available after the Avaya Enterprise Linux upgrade. The Avaya Service accounts will be available through EASG configuration during the Experience Portal upgrade.

   • Log on to the local Linux console as root.

   • Or log on remotely as a non-root user and then change the user to root by entering the su - root command.

   	Note:
   	You can run this script as an avayagroup member, but if you run this script while logged in as root or sroot, it collects additional log files.

2. Navigate to the MPP bin directory by entering the cd $AVAYA_MPP_HOME/bin command.
3. Enter the getmpplogs.sh command with the following options.

   Option	Purpose
   --logs	To export system information and MPP logs, Apache logs, and system event logs. The system information exported is: hostname system uptime system CPU and memory information network configuration storage usage /etc/hosts file currently running processes CPU activity information RPM database information MPP specific configuration
   --transcriptions	To export system information and all the transcriptions and utterances.
   --debugfiles	To export only the system information and all the latest core files from each MPP component with libraries and debug symbols.
   --help	To display the above getmpplogs.sh commands. Note: This parameter cannot be combined with any other parameters.

   Except for the --help option, you can specify any combination of parameters when you run the getmpplogs.sh script. The types of files that are packed in the TAR file depends on the combination of the command options that you use.

   For example, to pack all transcriptions, system information, and debug files in a TAR file stored in the $AVAYA_MPP_HOME/web/admin/AVPSupport directory, enter the getmpplogs.sh --logs --transcriptions --debugfiles command.