About this task

You can use the Diagnostics page in the Media Server Service Menu to pack the logs, transcriptions, and debug files into a single TAR file for further diagnostics and troubleshooting.

Note:

You can use the getmpplogs.sh script to customize which files are packed.

Procedure

  1. Log into the Media Server Service Menu as described in Logging in to the Media Server Service Menu.
  2. On the Media Server Service Menu, click Diagnostics.
  3. On the Diagnostics page, click Pack Files.
  4. On the Pack Files Options page, select the files you want to pack. You can select any or all of the following:

    • Select all check box: Pack all available files.

    • Logs: Pack all the MPP log files.

    • Transcriptions and utterances: Pack all the transcriptions and utterances saved by the applications running on the MPP.

    • Debug files: Pack all the debug (trace) data recorded on the MPP.

  5. Click Pack.

    Experience Portal creates a TAR file with the format <hostname>_<date and time stamp>_MPP.tar that contains all of the selected information. In addition, Experience Portal creates a TAR file for each MPP component with the format <MPP component>_<hostname>_<date and time stamp>_MPP.tar.

    Experience Portal displays the TAR file names at the bottom of the page.

  6. To save any TAR file, right-click the file name and select Save As from the pop-up menu.

Next steps

If you need to restore the packed log files, use the restorempplogs.sh script.