Advanced troubleshooting scripts available on the MPP

	Caution:
	Only run these scripts under explicit instructions from your Avaya technical support representative. Under other circumstances, use the EPM to start, stop, or configure any MPP in the Experience Portal system to ensure that the EPM and the MPP stay synchronized.

The available advanced troubleshooting scripts are:

Script Type Description

installstatus.pl perl This script has been replaced by installstatus.php [--history] and is installed for backwards compatibility only.

launchccxml.php

php

Launches an outbound call for a CCXML application.

	Important:
	You can use the Application Interface web service to launch such calls. For details, see The Application Interface web service in Administering Avaya Experience Portal.

launchvxml.php

php

Launches an outbound call for a VoiceXML application.

	Important:
	You must use the Application Interface web service to launch such calls.

msgs.php

php

Lists statistics about the data sent between MPP processes.

	Note:
	This information also appears on the Process Messages page in the Media Server Service Menu.

start.php php Instructs the MPP System Manager to start all MPP processes, such as ccxml, vxmlmgr.

stationin.php station_id,switch name

php

Instructs the MPP System Manager to bring a station into service.

Specify:

station_id: the station number
switch name: the name of the H.323 Connection under which the station is defined.

	Tip:
	You can generate a list of stations with the listst.php script.

stationout.php station_id,switch name

php

Instructs the MPP System Manager to bring a station out of service.

Specify:

station_id: the station number
switch name: the name of the H.323 Connection under which the station is defined.

	Tip:
	You can generate a list of stations with the listst.php script.

stop.php php Instructs the MPP System Manager to stop all MPP processes, such as ccxml, vxmlmgr.

collectmultiplelog.sh

mvAndZipNewLog_AEP.sh

mvAndZipNewLog_POM.sh

mvZippedLogsToBackup.sh

log rotation

Help scripts used for debugging.

These four scripts are used to avoid flooding the MPPHOME/logs/*/ folders with backup log files such as global.log.1, global log.2.

These scripts are also used to keep logs for a longer time period. Sometimes when there is high call traffic, the current logs are overwritten frequently and it is difficult to find out when the issue or bug actually takes place. The scripts collect all the mpp backup logs and puts them into external storage such as the mounted external disc.

collectmultiplelog.sh, mvAndZipNewLog_AEP.sh, mvAndZipNewLog_POM.sh: Detects the presence of logs in the logs directory, moves them to the zipped logs directory, and zips the logs.
mvZippedLogsToBackup.sh: Moves the zipped log files from the zipped logs directory to the remote directory.

For more information on usage of these scripts, refer to the README file.