When you troubleshoot MPP issues, if the operational state of the MPP is Running, check the states of the critical MPP processes.

Proposed Solution

Procedure

  1. Log into Linux on the MPP server as any user.
  2. Enter the ps -e | grep process_name command, where process_name is the name of the process whose state you want to check.

    The critical processes are:

    • ccxml

    • EventMgr

    • vxmlmgr

  3. To check if the processes are running, enter the stat.php command.
  4. If a state of any process is other than Running, check the $AVAYA_MPP_HOME/logs/core directory for any files related to the problem.

    For ccxml and vxmlmgr. some processes will be in the Stopped state and some will be in the Running state. Therefore, the Stopped state doesn’t mean that the ccxml and vxmlmgr processes are in a critical state.

    If you find any related files, contact your Avaya technical support representative for assistance.

  5. If all three processes indicate that they are running, check the configuration state of the MPP.