Configuring Experience Portal to use the Test operational mode

You can test any MPP in the Experience Portal system if there is at least one maintenance station assigned to an H.323 connection and a speech application is available to handle a call made from the maintenance station.

Before you begin

If desired, on the Communication Manager PBX for the system, create a special hunt group for maintenance numbers. For information about setting up the hunt group on the Communication Manager, see Avaya Configuration Note 3910 on the Avaya online support Web site, http://support.avaya.com.

Make sure that at least one H.323 station has been defined as a maintenance number as described in Defining maintenance stations for an H.323 connection.

Procedure

Log on to the EPM web interface by using an account with the Administration user role.
From the EPM main menu, select System Configuration > Applications.
On the Applications page, look at the Launch column and make sure that at least one speech application is specifically associated with the maintenance stations defined for the H.323 connection.
If no application is assigned to handle the maintenance stations:
- Add a new application as described in Adding a speech application to Experience Portal, making sure that you specify the maintenance stations in the Application Launch group on the Add Application page.
- Change an existing application so that it is specifically associated with the maintenance station as described in Changing speech application settings through Avaya Experience Portal, making sure that you specify the maintenance stations in the Application Launch group on the Change Application page.