Encryption settings are not synchronized

If the encryption settings on the Experience Portal system and on the Communication Manager do not agree, the system can fail to either prompt callers or recognize responses, even though the MPPs seem otherwise to be healthy. This condition is evident when the system answers calls but then fails to respond further.

For more information about the encryption settings on:

Experience Portal, see H.323 connections in Experience Portal in the Administering Avaya Experience Portal .
Communication Manager, see your Communication Manager documentation set.

Proposed Solution

About this task

Both Experience Portal and Communication Manager must have encryption enabled or both must have encryption disabled.

Procedure

Ensure that the encryption settings on the Experience Portal system and on the Communication Manager match.
If you are using:
- H.323 connections, make sure that you have configured Communication Manager as described in Avaya Configuration Note 3910.
- SIP connections, make sure that you have configured Communication Manager as described in Avaya Configuration Note 3911.