Isolating an MPP for troubleshooting

Before you begin

If desired, on the Communication Manager PBX for the system, create a special hunt group for maintenance numbers.

Make sure that at least one H.323 station has been defined as a maintenance number

About this task

If your system has multiple MPPs, and a single MPP appears to be having problems, you can isolate the suspect MPP to facilitate the troubleshooting process. If you isolate an MPP in Test mode, you can direct test calls to that MPP only.

Procedure

Log on to the EPM web interface by using an account with the Administration user role.
From the EPM main menu, select System Configuration > Applications.
On the Applications page, in the Launch column, ensure that at least one speech application is specifically associated with the maintenance stations defined for the H.323 connection.
If no application is assigned to handle the maintenance stations:
- Add a new application. Ensure you specify the maintenance stations in the Application Launch group on the Add Application page.
- Change an existing application so that it is specifically associated with the maintenance station . Ensure you specify the maintenance stations in the Application Launch group on the Change Application page.