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Moving an MPP to a different dedicated server

About this task

noteNote:

This procedure applies to the Experience Portal system in which the MPP software runs on a dedicated server. If you need to move the MPP in a system where the EPM and the MPP run on the same server, see Move a single-server Experience Portal system to a different server.

Procedure

  1. If you want to transfer the MPP log files:
    1. Log into the Media Server Service Menu as described in Logging in to the Media Server Service Menu.
      tipTip:

      You can also pack the files by running the getmpplogs.sh script on the MPP server. For more information, see Administrative scripts available on the MPP.

    2. Go to the Diagnostics page and select Pack Files.
    3. On the Pack Files Options page, select Logs and Transcriptions and utterances.
    4. Click Pack.
    5. When the process has completed, download the tar.gz archive file.
  2. If possible, set up the new server so that it has the identical IP address and hostname as the old MPP server. The hostname should match in all respects, including case.
  3. Install the MPP software on the new server as described in the Installing the MPP software interactively topic of the Implementing Avaya Experience Portal on multiple servers guide.
    importantImportant:

    Make sure you select the same options you selected for the previous installation.

  4. If you want to transfer the MPP log files, restore them as described in Restoring packed MPP log files.
  5. If you could not configure the new MPP server to use the same IP address and hostname as the old MPP server:
    1. Log on to the EPM web interface by using an account with the Administration user role.
    2. Change the hostname or IP address of the MPP on the Change MPP Server page as described in Changing an MPP.
  6. Reestablish the link between the EPM and the MPP as described in Reestablishing the link between the EPM and an MPP.
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August 2025
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