Reestablishing
the link between the EPM and an MPP
About this task
After you upgrade the Experience Portal software, use this procedure to reestablish the link between the MPP and the
EPM by trusting the MPP's security certificate.
Procedure
Log on to the EPM web interface by using an account
with the Administration user role.
On the EPM navigation pane, click System Configuration > MPP Servers.
Click the name of the
MPP server.
On the Change MPP Server
page, go to the MPP Certificate section and select the
Trust new certificate check box if that check box is
visible.
Click Save.
On the EPM navigation pane, click System Management > MPP Manager.
On the MPP Manager page,
check the Mode column for this server and do the
following if it displays Offline:
Select the check box
next to the name of the MPP.
In the Mode
Commands group, click
Online.
In a few seconds, click
Refresh to verify that the
Mode column now displays
Online.
Select the check box
next to the name of the MPP.
In the State Commands
group, click Start and confirm your selection when
prompted.
In a few minutes, click Refresh to verify
that the current State is Running.
To ensure
that the telephony ports were correctly allocated to the MPP server, do the
following:
On the EPM navigation pane, click Real-time Monitoring > Port Distribution.
On the Port
Distribution page, check the Current
Allocation column to find the ports allocated to this
MPP.
Check the
Mode and State columns
to ensure that the assigned ports are ready to receive calls.
