Procedure

  1. Log into the EPM using any valid EPM user account.
  2. Verify that the operational state of the MPP is Running.
  3. Verify that ports are being assigned to the MPP.
  4. Create an alarm report for that MPP and resolve any issues noted in the alarms.
  5. On the Applications pages, check the Launch column to make sure that there is an application with the DNIS (the number that the caller dialed) assigned.