Log in to the Media Server Service Menu, as
described in the Logging in to the MPP Service Menu topic in the Administering Avaya Experience Portal guide.
Note:
If you cannot log in to the Media Server Service Menu, check
the status of the httpd daemon process.
On the MPP Service Menu home page, verify that the value of the Run state field in the MPP Status table is Running.
If the operational
state displayed in this field differs from the operational state displayed
on the <System
name> Details tab on the System Monitor page, synchronize the EPM and
the MPP to resolve connection problems.
If the Run state field does not say Running, start the MPP or troubleshoot the problem that
is keeping the MPP from starting.
On the MPP Service Menu home page, verify that the value of the Configuration state field in the MPP Status table is Configuration OK.
If the Configuration state field does not say Configuration OK, check the configuration state of the
MPP.
