The Media Server Service Menu provides details about the status of an MPP and of the calls running on that MPP.

Note:

You must be logged into the EPM as a user with the Administration user role to access the Media Server Service Menu.

Name

Description

Home

Displays the MPP Service Menu home page, which shows an overview of the MPP status.

Activity

Displays the Page Activity page, which shows details about call and telephony activity currently taking place on the MPP.

Calls

Displays the Active Calls page, which shows details about all calls running on the MPP.

Sessions

Displays the Active Sessions page, which shows details about all sessions running on the MPP.

Applications

Displays the Applications page, which shows details about all applications running on the MPP.

Statistics

Displays the Application Statistics page, which shows statistics for all applications running on the MPP.

Certificates

Displays the Certificates page, which displays a list of the certificates available on the MPP.

Configuration

Displays the Configuration page, which shows the configuration file for this MPP.

Diagnostics

Displays the Diagnostics page, which lets you:

  • Check the connectivity between the MPP and the other servers in the Experience Portal system.

  • Create a compressed file containing the logs stored on this MPP.

  • View process messages.

  • View the current and previous version of the MPP software installed on this server.

Logs

Displays the Log Directories page, which shows the logs created on the MPP.

Resources

Displays the Resources page, which shows a summary of the Automatic Speech Recognition (ASR), Text-to-Speech (TTS), and telephony resources are being used by the applications running on the MPP.

ASR

Displays the ASR Resources page, which displays details about the ASR resources being used by the MPP.

TTS

Displays the TTS Resources page, which displays details about the TTS resources being used by the MPP.

Speech Servers

Displays the Speech Servers page, which displays the status of the speech servers available to the MPP.

Telephony

Displays the Telephony Resources page, which displays details about the telephony resources being used by the MPP.

Networking

Displays the Networking page, which displays details about the telephony resources being used by the MPP.

Users

Displays the Users page, which shows the EPM user accounts that have the Administration user role and are therefore authorized to access the Media Server Service Menu.