About this task

If you are facing problems with your Avaya Experience Portal system, there are several trace logging options that you can set in the EPM. Before you do this, however, see Troubleshooting categories for detailed troubleshooting procedures.

Procedure

  1. Log on to the EPM web interface by using an account with the Administration user role.
  2. On the EPM navigation pane, click System Configuration > Applications.
  3. Click the name of the application for which you want to set up performance tracing.
  4. On the Change Application page, do the following:
    1. Click Reporting Parameters and go to the Transcription section.
    2. In the Transcription Enabled field, select Yes.
    3. In the Performance Trace field, select Yes .
    4. Click Save.
  5. On the EPM navigation pane, click System Configuration > MPP Servers.
    1. On the MPP Servers page, click MPP Settings .
    2. On the MPP Settings page, go to the Transcription section.
    3. In the Transcriptions Retention Period field, set the length of time that the transcription log files will remain on the MPP server.
    4. In the Maximum Transcriptions per Day field, set the maximum number of log files that the MPP server will record on any given day.
    5. Click Save.
  6. On the EPM navigation pane, click System Configuration > EPM Servers > Report Data.
    1. On the Report Data Configuration page, go to the Report Database Record Data group and make sure that the Call/Session Retention Period field is set to a value equal to or greater than the length of time you entered in the Transcriptions Retention Period field.

      You cannot access the transcription data for a call unless the call data also exists in the Avaya Experience Portal database.

    2. Click Save.