Procedure

  1. On the EPM navigation pane, click System Management > MPP Manager.
  2. On the MPP Manager page, ensure that the Mode column shows Online for all servers. If any server is Offline, do the following:
    1. Select the check box next to each Offline MPP server.
    2. Click Online in the Mode Commands group and confirm your selection when prompted.
  3. Select the check box in the first column header of the MPP server table to select all MPP servers.
  4. Click Start in the State Commands group and confirm your selection when prompted.

    Experience Portal starts the MPP servers. This process can take several minutes depending on how many servers are there in your system.

  5. After a few minutes, click Refresh and verify the following states for all MPP servers:

    • Mode is Online.

    • State is Running.

    • Config is OK.

  6. Optional: Do the following to ensure that all the licensed telephony ports are correctly allocated to the MPP servers:
    1. On the EPM navigation pane, click Real-time Monitoring > Port Distribution.
    2. On the Port Distribution page, examine the Mode and State columns.