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Proposed Solution

Procedure

  1. Verify that the URI for each application that is assigned the DNIS (the number that the caller dialed) is valid.If you cannot verify any URI settings, troubleshoot the problem with the URI settings.
  2. If you created your applications in Orchestration Designer, use the EPM to create an Application report containing the application messages, as described in the Application activity reports topic in the Administering Avaya Experience Portal guide.
  3. Use the Session Detail report to examine session details for the affected calls, as described in the Creating a Session Detail report topic in the Administering Avaya Experience Portal guide.